Live Research Assistance: Help for answering questions

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:*'''What information should I gather first on a call?'''
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:*'''What information should I&nbsp;gather at the beginning of a call?''' <br>
::When answering a question, it helps to get some information right at the beginning:
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:::#Their objective for their research.
 +
:::#The&nbsp;locality&nbsp;where their ancestor lived.
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:::#The&nbsp;time period&nbsp;when their ancestor lived in that locality.
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:::#The&nbsp;record or type of information&nbsp;that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.<br>
  
::#Their objective for their research.
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::If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation. Help them understand that they need a focused goal, not "I&nbsp;want to know about my grandmother" but "I&nbsp;want to know where was my grandmother born."<br>&nbsp;<br>&nbsp;
::#The&nbsp;locality&nbsp;where their ancestor lived.  
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::#The&nbsp;time period&nbsp;when their ancestor lived in that locality.  
+
::#The&nbsp;record or type of information&nbsp;that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.<br>
+
  
::If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation.<br>&nbsp;<br>&nbsp;
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:*'''What records does FamilySearch have online? '''  
 
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:*'''What records does FamilySearch have online?'''
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:::*[https://www.familysearch.org/1940census 1940 Census]  
 
:::*[https://www.familysearch.org/1940census 1940 Census]  
:::*[https://familysearch.org/search/collection/list U.S. State&nbsp;Collections]
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:::*[https://familysearch.org/search/collection/list List of collections]
:::*[http://www.familysearch.org/ All Collections]&nbsp;<br>&nbsp;<br>&nbsp;
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:::*[http://www.familysearch.org/ Search all collections]&nbsp;  
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:::*[https://familysearch.org/catalog-search The Family History Library Catalog]&nbsp;(searchable online to discover what can be found through microfilm)<br>&nbsp;<br>&nbsp;
  
:*'''Where does FamilySearch keep research guidance information?'''
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:*'''Where does FamilySearch keep research guidance information?'''  
::The [[Main Page|FamilySearch Research Wiki]] is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas. <br>For 1940 questions, there are many wiki pages, this is the main one:<br><br>
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::The [[Main Page|FamilySearch Research Wiki]] is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas. <br>For example, if searching for an ancestor from Adams County, Ohio, you would check these pages:
:::*[[United States Census 1940|United States Census 1940]]
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::
::If you are searching for someone who lived in Adams County, Ohio, you can check:<br><br>
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:::*[[Adams County, Ohio|Adams County, Ohio]]  
 
:::*[[Adams County, Ohio|Adams County, Ohio]]  
 
:::*[[Ohio|Ohio]] <br>&nbsp;<br>&nbsp;
 
:::*[[Ohio|Ohio]] <br>&nbsp;<br>&nbsp;
  
:*'''What do I do when I don't know how to help the patron?'''
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:*'''What do I do when I don't know how to help the patron?'''  
::#Ask in [[#Skype_-_Communicating_with_other_volunteers|one of our Skype groups]]&nbsp;or Forums.<br>&nbsp;<br>
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::#Ask in one of our Skype groups.<br>&nbsp;<br>  
::#Walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:
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::#Walk the patron to our Facebook page for that locality:  
::::*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=4 FamilySearch Forums]
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::::*[[Join a Facebook Research Community|Genealogy Research Communities on Facebook]]<br>
 
::::*[[Join a Facebook Research Community|Genealogy Research Communities on Facebook]]<br>
  
:::Ohio Specific Resources:
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:::Ohio Specific Resources Example:
  
::::*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=142 FamilySearch Ohio Forums]
 
 
::::*[http://www.facebook.com/OhioGenealogyResearch Ohio Genealogy Research Community in Facebook]<br>&nbsp;<br>&nbsp;
 
::::*[http://www.facebook.com/OhioGenealogyResearch Ohio Genealogy Research Community in Facebook]<br>&nbsp;<br>&nbsp;
  
:*'''How much time should I spend with each researcher?'''
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:*'''How much time should I spend with each researcher?'''  
 
::There could be a wide range, and lots of exceptions to this general rule, but if you are spending much more than 30 minutes with a patron, you may want to refer them to other places for additional help. Our goal is to teach the researcher something that will help them learn how to research in the future rather than do all the work for them.<br>&nbsp;<br>&nbsp;
 
::There could be a wide range, and lots of exceptions to this general rule, but if you are spending much more than 30 minutes with a patron, you may want to refer them to other places for additional help. Our goal is to teach the researcher something that will help them learn how to research in the future rather than do all the work for them.<br>&nbsp;<br>&nbsp;
  
:*'''I do genealogy work professionally. Can I tell researchers about that?'''
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:*'''I do genealogy work professionally. Can I tell researchers about that?'''  
::We don't want to mix these free services with discussions about professional work. In the future, we will discuss possible referral procedures if researchers are asking for professional assistance.
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::Please do not mix these free services with discussions about professional work. In the future, we will discuss possible referral procedures if researchers are asking for professional assistance.
 +
 
 +
<br>
  
<br>
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<br>'''See Also:&nbsp;'''{{Live Research Help Menu}}
  
<br>'''See Also:&nbsp;'''{{Live Research Help Menu}}
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[[Category:Live_Research_Assistance]]

Revision as of 18:10, 22 January 2013

Question.png
You may have some of the following questions as you begin helping others:

 

  • What information should I gather at the beginning of a call?
  1. Their objective for their research.
  2. The locality where their ancestor lived.
  3. The time period when their ancestor lived in that locality.
  4. The record or type of information that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.
If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation. Help them understand that they need a focused goal, not "I want to know about my grandmother" but "I want to know where was my grandmother born."
 
 
  • What records does FamilySearch have online?
  • Where does FamilySearch keep research guidance information?
The FamilySearch Research Wiki is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas.
For example, if searching for an ancestor from Adams County, Ohio, you would check these pages:
  • What do I do when I don't know how to help the patron?
  1. Ask in one of our Skype groups.
     
  2. Walk the patron to our Facebook page for that locality:
Ohio Specific Resources Example:
  • How much time should I spend with each researcher?
There could be a wide range, and lots of exceptions to this general rule, but if you are spending much more than 30 minutes with a patron, you may want to refer them to other places for additional help. Our goal is to teach the researcher something that will help them learn how to research in the future rather than do all the work for them.
 
 
  • I do genealogy work professionally. Can I tell researchers about that?
Please do not mix these free services with discussions about professional work. In the future, we will discuss possible referral procedures if researchers are asking for professional assistance.



See Also: 

Getting Started


Helpful Resources


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Join our Skype Group
Communicate with other volunteers, get help as you give help
 

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Steps to check in  
And begin receiving calls
 

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Steps for taking calls
Taking and transferring calls
 

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Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

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Home
Learn more about the opportunity

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Phone Responses
Ideas for responses to patron questions
 

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Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

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Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

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Webinar recordings
Listen to previous trainings (again and again, if needed)
 

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Additional ways you can help
Volunteer in other ways

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