Live Research Assistance: Helping when calls are slow

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When calls are not coming in, there are other ways you can help:  
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Helping is more than just answering phone calls:  
  
:#Promote the ability to ask research help questions
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:#Help spread the word:<br>
:#*Write a note on Facebook, Twitter, or Google+ to talk about the service
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:#*Write a note on Facebook, Twitter, or Google+ to talk about Research Assistance<br>
:#*Help us write messages that can promote the service to specific groups:  
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:#*Help write messages that will promote Research Assistance to specific groups:  
 
:#:*Family History Centers / Consultants  
 
:#:*Family History Centers / Consultants  
 
:#:*Societies, libraries, &amp; museums  
 
:#:*Societies, libraries, &amp; museums  
 
:#:*USGenWeb - Ohio, NY, and PA  
 
:#:*USGenWeb - Ohio, NY, and PA  
 
:#:*FB pages  
 
:#:*FB pages  
:#Answer questions on the:  
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:#Answer questions:  
 
:#*[[Join a Facebook Research Community|Facebook pages]]  
 
:#*[[Join a Facebook Research Community|Facebook pages]]  
 
:#*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=4 FamilySearch Forums]  
 
:#*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=4 FamilySearch Forums]  
:#Polish your skills to be more prepared when questions come in
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:#Polish your skills and discover new ones:<br>
 
:#*[https://www.familysearch.org/learningcenter/home.html Learning Center] - tutorial videos<br>
 
:#*[https://www.familysearch.org/learningcenter/home.html Learning Center] - tutorial videos<br>
  

Revision as of 18:47, 27 November 2012

Helping is more than just answering phone calls:

  1. Help spread the word:
    • Write a note on Facebook, Twitter, or Google+ to talk about Research Assistance
    • Help write messages that will promote Research Assistance to specific groups:
    • Family History Centers / Consultants
    • Societies, libraries, & museums
    • USGenWeb - Ohio, NY, and PA
    • FB pages
  2. Answer questions:
  3. Polish your skills and discover new ones:


If you would like to help in one of these areas, let us know in the Facebook group. Or, if you can think of other things that you see that could be done, feel free to jump in!



Getting Started


Helpful Resources


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Join our Skype Group
Communicate with other volunteers, get help as you give help
 

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Steps to check in  
And begin receiving calls
 

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Steps for taking calls
Taking and transferring calls
 

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Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

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Home
Learn more about the opportunity

Tools.png

Research Toolkit
Research resources
 

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Phone Responses
Ideas for responses to patron questions
 

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Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

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Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

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Webinar recordings
Listen to previous trainings (again and again, if needed)
 

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Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.