Live Research Assistance: Helping when calls are slowEdit This Page

From FamilySearch Wiki

Revision as of 22:06, 18 January 2013 by Christine6951 (Talk | contribs)

Helping is more than just answering phone calls:

  1. Help spread the word:
    • Write a note on Facebook, Twitter, or Google+ to talk about Research Assistance
    • Help write messages that will promote Research Assistance to specific groups:
    • Family History Centers / Consultants
    • Societies, libraries, & museums
    • USGenWeb - Ohio, NY, and PA
    • FB pages
  2. Answer questions:
  3. Polish your skills and discover new ones:

If you would like to help in one of these areas, let us know in the Facebook group. Or, if you can think of other things that you see that could be done, feel free to jump in!

Getting Started

Helpful Resources


Join our Skype Group
Communicate with other volunteers, get help as you give help


Steps to check in  
And begin receiving calls


Steps for taking calls
Taking and transferring calls


Set/Update Schedule
To set or update your volunteer schedule



Learn more about the opportunity


Research Toolkit
Research resources


Phone Responses
Ideas for responses to patron questions


Not a research call?
We answer ALL research calls; check here for answers to non-research questions.


Questions you may have
As you begin helping others

Read these Definitions
These will explain terms that you may not recognize.

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)


Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.


Need wiki, indexing, or website help? Contact our product teams.

Did you find this article helpful?

You're invited to explain your rating on the discussion page (you must be signed in).