Live Research Assistance: Helping when calls are slowEdit This Page

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Revision as of 22:06, 18 January 2013 by Christine6951 (Talk | contribs)

Helping is more than just answering phone calls:

  1. Help spread the word:
    • Write a note on Facebook, Twitter, or Google+ to talk about Research Assistance
    • Help write messages that will promote Research Assistance to specific groups:
    • Family History Centers / Consultants
    • Societies, libraries, & museums
    • USGenWeb - Ohio, NY, and PA
    • FB pages
  2. Answer questions:
  3. Polish your skills and discover new ones:


If you would like to help in one of these areas, let us know in the Facebook group. Or, if you can think of other things that you see that could be done, feel free to jump in!



Getting Started


Helpful Resources


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Join our Skype Group
Communicate with other volunteers, get help as you give help
 

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Steps to check in  
And begin receiving calls
 

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Steps for taking calls
Taking and transferring calls
 

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Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

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Home
Learn more about the opportunity

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Research Toolkit
Research resources
 

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Phone Responses
Ideas for responses to patron questions
 

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Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

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Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

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Webinar recordings
Listen to previous trainings (again and again, if needed)
 

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Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.
 
 


 

Need additional research help? Contact our research help specialists.

Need wiki, indexing, or website help? Contact our product teams.


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