Live Research Assistance: Phone ResponsesEdit This Page
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GREETING – this helps confirm that they have reached the correct support group.
Thank you for calling research assistance…
HELP PATRON FOCUS ON A SPECIFIC RESEARCH GOAL
Which ancestor would you like to address today and what would you like to know?
OUR PURPOSE STATEMENT
We are here to provide you with resources to help you successfully find your ancestors.
DIRECTING PATRON TO FSC OR PROFESSIONAL RESEARCHER
Unfortunately, your research project is outside the scope of service that can be provided in a short phone call. It sounds like what you need is someone who can sit down with you and help you with your overall research. Fortunately, we have FamilySearch centers world-wide where you can go and get 1-on-1 help with research.
GUIDE PATRON TO A PROFESSIONAL RESEARCHER
Unfortunately, your research project is outside the scope of service that can be provided in a short phone call. It sounds like what you need is someone who can sit down with you and help you with your overall research. One option is to hire a professional researcher who can really dig in and find those answers for you. Let me give you a link to our research wiki where we have lists of professionals that we can recommend to you.
DIRECT PATRONS TO OTHER SUPPORT GROUPS
You have reached research assistance; let’s to get you to the group who can best help you with your question….[state problem]. I am currently unable to transfer your call. Could I ask you to please call our support number at 1-866-406-1830 and ask for [give name of group].
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