Live Research Assistance: Set or update scheduleEdit This Page

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Revision as of 01:27, 23 June 2013 by Micdoy (Talk | contribs)


Why we ask for scheduled time:

Research Assistance receives calls around the clock, and therefore, we need to coordinate the efforts of all of our volunteers to ensure coverage.

It is important for the continuity of the program that volunteers maintain a consistent schedule. If possible, it is best that you work the same shift each week. We ask for a minimum of 2 hours per week but would appreciate as many hours as you can comfortably contribute.

Please contact Sister Olga Gonzalez at with your proposed schedule.

If you are unable to work your scheduled shift, please inform the Live Assistance Skype group. Someone will be found to cover for you.

Other volunteer opportunities:

If you are able to volunteer more than 12 hours a week you might consider a Church Service Mission with FamilySearch where you are able to serve from the comfort of your home. Note: this option is only available to members of the Church of Jesus Christ of Latter-Day Saints.

For more information visit the service missionary page or send an email to

Getting Started

Helpful Resources


Join our Skype Group
Communicate with other volunteers, get help as you give help


Steps to check in  
And begin receiving calls


Steps for taking calls
Taking and transferring calls


Set/Update Schedule
To set or update your volunteer schedule



Learn more about the opportunity


Research Toolkit
Research resources


Phone Responses
Ideas for responses to patron questions


Not a research call?
We answer ALL research calls; check here for answers to non-research questions.


Questions you may have
As you begin helping others

Read these Definitions
These will explain terms that you may not recognize.

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)


Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.


Need additional research help? Contact our research help specialists.

Need wiki, indexing, or website help? Contact our product teams.

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