Ohio Deaths (FamilySearch Historical Records)/Known Issues

From FamilySearch Wiki

(Difference between revisions)
m
Line 4: Line 4:
  
 
== <center>Known Issues</center> ==
 
== <center>Known Issues</center> ==
 
  
 
'''Question #1''': When I search for an image, the wrong image comes up. How do I find the correct image?<br>'''Answer #1''': Some images are incorrectly linked, and they may be several records off. Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.  
 
'''Question #1''': When I search for an image, the wrong image comes up. How do I find the correct image?<br>'''Answer #1''': Some images are incorrectly linked, and they may be several records off. Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.  
  
'''Question #2''': Some certificates are missing. What should I do?<br>'''Answer #2''': If you determine, based on the certificate numbers, that images are missing, please report the problem at [mailto:support@familysearch.org support@familysearch.org<span id="fck_dom_range_temp_1337029120494_690" />] so that it can be investigated and corrected.
+
'''Question #2''': Some certificates are missing. What should I do?<br>'''Answer #2''': If you determine, based on the certificate numbers, that images are missing, please report the problem at [mailto:support@familysearch.org support@familysearch.org<span id="fck_dom_range_temp_1337029120494_690" />] so that it can be investigated and corrected.  
 
+
'''Question #3:''' Some images are covered by an overlay. How can I see the information that is covered?<br>'''Answer #3''': When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost. By scrolling forward or backward you should find the image without the overlay. If you are unable to find the image without the overlay please contact [mailto:support@familysearch.org support@familysearch.org]&nbsp;with all of the pertinent information (names, date, place etc.)
+
 
+
  
 +
'''Question #3:''' Some images are covered by an overlay. How can I see the information that is covered?<br>'''Answer #3''': When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost. By scrolling forward or backward you should find the image without the overlay. If you are unable to find the image without the overlay please contact [mailto:support@familysearch.org support@familysearch.org]&nbsp;with all of the pertinent information (names, date, place etc.)
  
 
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
 
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
Line 22: Line 19:
 
Your assistance will help ensure that future revisions will be considered.  
 
Your assistance will help ensure that future revisions will be considered.  
  
Return to the [[Ohio Deaths (FamilySearch Historical Records)|Ohio Deaths (FamilySearch Historical Records)]] Learn More page.<br>Return to the [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1307272 Ohio, Deaths, 1908-1953] collection at FamilySearch.org.
+
Return to the [[Ohio Deaths (FamilySearch Historical Records)|Ohio Deaths (FamilySearch Historical Records)]] Learn More page.<br>Return to the [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1307272 Ohio, Deaths, 1908-1953] collection at FamilySearch.org.  
 +
 
 +
For Internal Use Only
 +
 
 +
'''Do NOT JIRA the following:'''
 +
 
 +
*Records where the link to the image is off by less than five.
 +
*These DGS/Microfilms which contain less than 5 missing certificates each:
 +
 
 +
DGS 4001620 GS 1992673<br>DGS 4122438 GS 2022660<br>DGS 4122439 GS 2022661<br>DGS 4096056 GS 1991873<br>DGS 4057884 GS 2023981<br>DGS 4057800 GS 2024032<br>DGS 4001622 GS 1992671<br>DGS 4001612 GS 1992615<br>DGS 4096056 GS 1991873<br>DGS 4122078 GS 2024138<br>DGS 4020873 GS 2032413<br>DGS 4001701 GS 1992682
 +
 
 +
'''Please DO create JIRAs for the following missing images:'''
 +
 
 +
{| border="1" cellspacing="1" cellpadding="1" width="680"
 +
|-
 +
| DGS
 +
| Images
 +
| Film
 +
| Browse
 +
|-
 +
| 4000613
 +
| 475-3513
 +
| 1992473
 +
| 1931, file no. 51701-54900
 +
|-
 +
| 4036111
 +
| 3100-3199
 +
| 2022731
 +
| 1936, file no. 64201-67100
 +
|-
 +
| 4020632
 +
| 2517-3216
 +
| 2023983
 +
| 1942, file no. 14801-17700
 +
|-
 +
| 4047207
 +
| 3262-3288
 +
| 2023559
 +
| 1938, file no. 18001-20900
 +
|}
 +
 
 +
Also, create a JIRA when patrons report that middle names which previously appeared in the collection can no longer be seen.
 +
 
 +
<br>

Revision as of 18:20, 2 August 2012



Known Issues

Question #1: When I search for an image, the wrong image comes up. How do I find the correct image?
Answer #1: Some images are incorrectly linked, and they may be several records off. Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.

Question #2: Some certificates are missing. What should I do?
Answer #2: If you determine, based on the certificate numbers, that images are missing, please report the problem at support@familysearch.org so that it can be investigated and corrected.

Question #3: Some images are covered by an overlay. How can I see the information that is covered?
Answer #3: When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost. By scrolling forward or backward you should find the image without the overlay. If you are unable to find the image without the overlay please contact support@familysearch.org with all of the pertinent information (names, date, place etc.)

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.   For example: Ohio, Deaths, 1908-1953 > 1908 > 00001-01967 > Image 32 of 2112
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Ohio Deaths (FamilySearch Historical Records) Learn More page.
Return to the Ohio, Deaths, 1908-1953 collection at FamilySearch.org.

For Internal Use Only

Do NOT JIRA the following:

  • Records where the link to the image is off by less than five.
  • These DGS/Microfilms which contain less than 5 missing certificates each:

DGS 4001620 GS 1992673
DGS 4122438 GS 2022660
DGS 4122439 GS 2022661
DGS 4096056 GS 1991873
DGS 4057884 GS 2023981
DGS 4057800 GS 2024032
DGS 4001622 GS 1992671
DGS 4001612 GS 1992615
DGS 4096056 GS 1991873
DGS 4122078 GS 2024138
DGS 4020873 GS 2032413
DGS 4001701 GS 1992682

Please DO create JIRAs for the following missing images:

DGS Images Film Browse
4000613 475-3513 1992473 1931, file no. 51701-54900
4036111 3100-3199 2022731 1936, file no. 64201-67100
4020632 2517-3216 2023983 1942, file no. 14801-17700
4047207 3262-3288 2023559 1938, file no. 18001-20900

Also, create a JIRA when patrons report that middle names which previously appeared in the collection can no longer be seen.