Ohio Deaths (FamilySearch Historical Records)/Known Issues
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Revision as of 19:23, 2 August 2012
| This page was created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems.
If you wish to comment, please visit the talk page to post your comments.
Question #1: When I search for an image, the wrong image comes up. How do I find the correct image?
Answer #1: Some images are incorrectly linked, and they may be several records off. Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.
Question #2: Some certificates are missing. What should I do?
Answer #2: If you determine, based on the certificate numbers, that images are missing, please report the problem at email@example.com so that it can be investigated and corrected.
Question #3: Some images are covered by an overlay. How can I see the information that is covered?
Answer #3: When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost. By scrolling forward or backward you should find the image without the overlay. If you are unable to find the image without the overlay please contact firstname.lastname@example.org with all of the pertinent information (names, date, place etc.)
If you encounter additional problems with this collection, feel free to report them at email@example.com. Please include the following information:
- If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
- If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. For example: Ohio, Deaths, 1908-1953 > 1908 > 00001-01967 > Image 32 of 2112
- If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
Your assistance will help ensure that future revisions will be considered.
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