Ohio Deaths (FamilySearch Historical Records)/Known Issues

From FamilySearch Wiki

(Difference between revisions)
(text revision per Sister Taylor)
(22 intermediate revisions by 5 users not shown)
Line 1: Line 1:
'''                     ! '''To Add Information  ==
+
{{HR Known Issues-page}} <br>  
 
+
''This page is created for the use of FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose ''<u>'''Discussion'''</u> ''to post your comment.''
+
  
 
----
 
----
  
== &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Known Issues  ==
+
== <center>Known Issues</center> ==
  
'''Question #1''': When I search for an image, the wrong image comes up. How do I find the correct image? <br>'''Answer #1''': Some images are incorrectly linked, and they may be several records off. <br>'''Workaround''': Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.
+
'''Question #1''': When I search for an image, the wrong image comes up. How do I find the correct image?<br>'''Answer #1''': Some images are incorrectly linked, and they may be several records off. Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.  
  
'''Question #2''': Some certificates are missing. What should I do?<br>'''Answer #2''': If you determine, based on the certificate numbers, that images are missing, please report the problem so that it can be investigated and corrected.  
+
'''Question #2''': Some certificates are missing. What should I do?<br> '''Answer #2:''' If you determine, based on the certificate numbers, that images are missing, please report the problem at [mailto:support@familysearch.org support@familysearch.org] so that it can be investigated and corrected. In some cases the images were missed in the original filming, but in some cases they were missed when the film was digitized. If it can be determined, through reporting the missing image or images, that they are on the original film, the film can be ordered (See [https://www.familysearch.org/learn/wiki/en/Ordering_Microfilm_or_Microfiche_from_a_Family_History_Center Ordering Microfilm and Microfiche]) and viewed at a local [https://familysearch.org/locations/centerlocator FamilySearch Center]. The film numbers can be found on the record details page for the individual. For instance:<br>
  
'''Question #3''': Some images are covered by an overlay. How can I see the information that is covered?<br>'''Answer #3''': When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost.<br>'''Workaround''': Check the next image. If you do not find the missing image, please copy and paste the information found in the record details into an e-mail and send to [mailto:support@familysearch.org support@familysearch.org], requesting that one of our support volunteers try to locate the missing image for you.<br>
+
*On DGS4020632, File numbers 17042-17700 are not available on the digital film and so are not online. The microfilm #2023983 can be ordered with the above instructions.<br>  
 +
*Records that came from Film #1992473 File Numbers 52117-54900, 1931 have not yet been uploaded. The images can be viewed on this film following the above instructions.<br>  
 +
*Images 13001 and 13002 on Film 2372733 for 1945 were missed in the digitization of the film and can be viewed by ordering the film.<br>
  
<br>
+
'''Question #3:''' Some images are covered by an overlay. How can I see the information that is covered?<br>'''Answer #3''': When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost. By scrolling forward or backward you should find the image without the overlay. If you are unable to find the image without the overlay please contact [mailto:support@familysearch.org support@familysearch.org]&nbsp;with all of the pertinent information (names, date, place etc.)
  
If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If searching this collection, include the name and details of the individual with the problem, including name, event, dates and places. <br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Ohio, Deaths, 1908-1953 &gt; 1908 &gt; 00001-01967 &gt; Image 1 of 2112<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)<br><br>[[Ohio Deaths (FamilySearch Historical Records)|Click here]]&nbsp;to return to the Learn More Wiki for Ohio Deaths, or [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1307272 click here] to access the Ohio Deaths collection on FamilySearch.org.  
+
'''Question #4''': There are images in the browse point 1950 &gt; 19401-22100 that do not have the death date listed on the search results list nor on the record details page. Where can I find the death date?<br>'''Answer #4''': The date seems to have been missed in the indexing. You can find the death date by viewing the image. The date is recorded there.  
  
[[Category:FamilySearch_Historical_Records_Known_Issues]]
+
----
 +
 
 +
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
 +
 
 +
*If s'''earching''' a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
 +
*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp;<br>For example: '''Ohio, Deaths, 1908-1953 &gt; 1908 &gt; 00001-01967 &gt; Image 32 of 211'''2
 +
*If you are '''reporting '''a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
 +
 
 +
Your assistance will help ensure that future revisions will be considered.
 +
 
 +
Return to the [[Ohio Deaths (FamilySearch Historical Records)|Ohio Deaths (FamilySearch Historical Records)]] Learn More page.
 +
 
 +
Return to the [https://www.familysearch.org/search/collection/1307272 Ohio, Deaths, 1908-1953] collection at FamilySearch.org.
 +
 
 +
<br>

Revision as of 03:44, 8 June 2014



Known Issues

Question #1: When I search for an image, the wrong image comes up. How do I find the correct image?
Answer #1: Some images are incorrectly linked, and they may be several records off. Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.

Question #2: Some certificates are missing. What should I do?
Answer #2: If you determine, based on the certificate numbers, that images are missing, please report the problem at support@familysearch.org so that it can be investigated and corrected. In some cases the images were missed in the original filming, but in some cases they were missed when the film was digitized. If it can be determined, through reporting the missing image or images, that they are on the original film, the film can be ordered (See Ordering Microfilm and Microfiche) and viewed at a local FamilySearch Center. The film numbers can be found on the record details page for the individual. For instance:

  • On DGS4020632, File numbers 17042-17700 are not available on the digital film and so are not online. The microfilm #2023983 can be ordered with the above instructions.
  • Records that came from Film #1992473 File Numbers 52117-54900, 1931 have not yet been uploaded. The images can be viewed on this film following the above instructions.
  • Images 13001 and 13002 on Film 2372733 for 1945 were missed in the digitization of the film and can be viewed by ordering the film.

Question #3: Some images are covered by an overlay. How can I see the information that is covered?
Answer #3: When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost. By scrolling forward or backward you should find the image without the overlay. If you are unable to find the image without the overlay please contact support@familysearch.org with all of the pertinent information (names, date, place etc.)

Question #4: There are images in the browse point 1950 > 19401-22100 that do not have the death date listed on the search results list nor on the record details page. Where can I find the death date?
Answer #4: The date seems to have been missed in the indexing. You can find the death date by viewing the image. The date is recorded there.


If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.  
    For example: Ohio, Deaths, 1908-1953 > 1908 > 00001-01967 > Image 32 of 2112
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Ohio Deaths (FamilySearch Historical Records) Learn More page.

Return to the Ohio, Deaths, 1908-1953 collection at FamilySearch.org.