Ohio Deaths (FamilySearch Historical Records)/Known IssuesEdit This Page

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Revision as of 03:27, 22 March 2012 by Jbuckner (Talk | contribs)

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This page is created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose Discussion to post your comment.


                           Known Issues

Question #1: When I search for an image, the wrong image comes up. How do I find the correct image?
Answer #1: Some images are incorrectly linked, and they may be several records off.
Workaround: Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.

Question #2: Some certificates are missing. What should I do?
Answer #2: If you determine, based on the certificate numbers, that images are missing, please report the problem so that it can be investigated and corrected.

Question #3: Some images are covered by an overlay. How can I see the information that is covered?
Answer #3: When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost.
Workaround: Check the next image. If you do not find the missing image, please copy and paste the information found in the record details into an e-mail and send to support@familysearch.org, requesting that one of our support volunteers try to locate the missing image for you.


If you encounter additional problems with this collection, feel free to e-mail us at support@familysearch.org. Please include the following information:
○ The name of this collection.
○ If searching this collection, include the name and details of the individual with the problem, including name, event, dates and places.
○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Ohio, Deaths, 1908-1953 > 1908 > 00001-01967 > Image 1 of 2112
○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)

Click here to return to the Learn More Wiki for Ohio Deaths, or click here to access the Ohio Deaths collection on FamilySearch.org.


 

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