Ohio Deaths (FamilySearch Historical Records)/Known IssuesEdit This Page

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Revision as of 07:14, 4 May 2012 by Lotje (Talk | contribs)


Known Issues

Question 1: When I search for an image, the wrong image comes up. How do I find the correct image?
Answer 1: Some images are incorrectly linked, and they may be several records off. Certificates may be located by matching the certificate number, found in the record details, to the actual certificate on the images. This is done by scrolling through the images until the correct certificate number is located.

Question 2: Some certificates are missing. What should I do?
Answer 2: If you determine, based on the certificate numbers, that images are missing, please report the problem at support@familysearch.org so that it can be investigated and corrected.

Question 3: Some images are covered by an overlay. How can I see the information that is covered?
Answer 3: When a record contained an overlay, it was filmed twice, once with the overlay and once without so that no pertinent information was lost. Check the next image. If you do not find the missing image, please copy and paste the information found in the record details into an e-mail and send to support@familysearch.org, requesting that one of our support volunteers try to locate the missing image for you.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.   For example: Ohio, Deaths, 1908-1953 > 1908 > 00001-01967 > Image 32 of 2112
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.


Return to the Ohio Deaths (FamilySearch Historical Records) Learn More page.
Return to the Ohio, Deaths, 1908-1953 collection at FamilySearch.org.


 


 

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