Pennsylvania, County Marriages (FamilySearch Historical Records)/Known Issues

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== <center>Known Issues</center> ==
 
== <center>Known Issues</center> ==
  
'''Question #'''1: How can I see the image of page 5 of the Luzerne, Pennsylvania Marriage Licenses, 1901-1902?<br>'''Answer #1:''' Page 5 of the Luzerne, Pennsylvania Marriage Licenses, 1901-1902 was accidentally omitted from the digital film. Page 5 can be viewed on film # 955886. You can order the film and then view it at your local [https://www.familysearch.org/locations FamilySearch Center]. See: [[Ordering_Microfilm_or_Microfiche|Ordering Microfilm or Microfiche]].
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'''Question #'''1: How can I see the image of page 5 of the Luzerne, Pennsylvania Marriage Licenses, 1901-1902?<br>'''Answer #1:''' Page 5 of the Luzerne, Pennsylvania Marriage Licenses, 1901-1902 was accidentally omitted from the digital film. Page 5 can be viewed on film # 955886. You can order the film and then view it at your local [https://www.familysearch.org/locations FamilySearch Center]. See: [[Ordering Microfilm or Microfiche|Ordering Microfilm or Microfiche]].  
 
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'''Question #2''': When I try to search this collection by county, I receive the message “No records found”. Why am I receiving this message?<br>'''Answer #2:''' The marriage place in this collection is listed in the indexed information as “Event Place” and the search engine does not recognize it. You currently cannot search this collection by county.  
 
'''Question #2''': When I try to search this collection by county, I receive the message “No records found”. Why am I receiving this message?<br>'''Answer #2:''' The marriage place in this collection is listed in the indexed information as “Event Place” and the search engine does not recognize it. You currently cannot search this collection by county.  
  
'''Question #3''': When searching for a marriage record, the link took me to the wrong image. Is there a way to find the correct image?<br>'''Answer #3''': If the displayed image is incorrect, look back at the indexed information page. Near the bottom you will see a category titled reference number. This is actually the page number. Move forward or backward to find the correct image.
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'''Question #3''': When searching for a marriage record, the link took me to the wrong image. Is there a way to find the correct image?<br>'''Answer #3''': If the displayed image is incorrect, look back at the indexed information page. Near the bottom you will see a category titled reference number. This is actually the page number. Move forward or backward to find the correct image.  
  
'''Question #4''': I tried using the reference number to find an image that was incorrectly linked. It is not there. Is there a way to obtain a copy of the marriage certificate?<br>'''Answer #4''': Occasionally an image is missed when a collection is placed online. If the image you are searching for is missing, you may request a copy by contacting [mailto:support@familysearch.org support@familysearch.org]. Please include all search criteria used, including name, event, dates and places. If you prefer you can order the film and view it at your local FamilySearch Center. (See Answer #1 above for instructions). You will find the film number listed near the bottom of the indexed information page, close to where you find the reference number.
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'''Question #4''': I tried using the reference number to find an image that was incorrectly linked. It is not there. Is there a way to obtain a copy of the marriage certificate?<br>'''Answer #4''': Occasionally an image is missed when a collection is placed online. If the image you are searching for is missing, you may request a copy by contacting [mailto:support@familysearch.org support@familysearch.org]. Please include all search criteria used, including name, event, dates and places. If you prefer you can order the film and view it at your local FamilySearch Center. (See Answer #1 above for instructions). You will find the film number listed near the bottom of the indexed information page, close to where you find the reference number.  
  
'''Question #5''': Folder number 004460701 is missing from the browse section. Are the images from this folder available?<br>'''Answer #5''': Currently the images from this folder are not available to view online, however you may order the film (film number: 1429963) and view the images at your local FamilySearch Center. See links in Answer #1 for the proper way to do this.
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'''Question #5''': Folder number 004460701 is missing from the browse section. Are the images from this folder available?<br>'''Answer #5''': Currently the images from this folder are not available to view online, however you may order the film (film number: 1429963) and view the images at your local FamilySearch Center. See links in Answer #1 for the proper way to do this.  
  
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
  
• If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.<br>• If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: Pennsylvania County Marriages, 1885 – 1950 &gt; 004028787 &gt; Image of 7 of 761.<br>• If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
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• If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.<br>• If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. <br>For example: Pennsylvania County Marriages, 1885 – 1950 &gt; 004028787 &gt; Image of 7 of 761.<br>• If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.  
  
Your assistance will help ensure that future revisions will be considered.
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Your assistance will help ensure that future revisions will be considered.  
  
Return to [[Pennsylvania County Marriage Records (FamilySearch Historical Records)|Pennsylvania County Marriage Records (FamilySearch Historical Records)]] Learn More page.
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Return to [[Pennsylvania County Marriage Records (FamilySearch Historical Records)|Pennsylvania County Marriage Records (FamilySearch Historical Records)]] Learn More page.  
  
 
Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1589502 Pennsylvania, County Marriages, 1885-1950] collection at FamilySearch.org.<br>
 
Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1589502 Pennsylvania, County Marriages, 1885-1950] collection at FamilySearch.org.<br>

Revision as of 03:40, 16 July 2012



Known Issues

Question #1: How can I see the image of page 5 of the Luzerne, Pennsylvania Marriage Licenses, 1901-1902?
Answer #1: Page 5 of the Luzerne, Pennsylvania Marriage Licenses, 1901-1902 was accidentally omitted from the digital film. Page 5 can be viewed on film # 955886. You can order the film and then view it at your local FamilySearch Center. See: Ordering Microfilm or Microfiche.

Question #2: When I try to search this collection by county, I receive the message “No records found”. Why am I receiving this message?
Answer #2: The marriage place in this collection is listed in the indexed information as “Event Place” and the search engine does not recognize it. You currently cannot search this collection by county.

Question #3: When searching for a marriage record, the link took me to the wrong image. Is there a way to find the correct image?
Answer #3: If the displayed image is incorrect, look back at the indexed information page. Near the bottom you will see a category titled reference number. This is actually the page number. Move forward or backward to find the correct image.

Question #4: I tried using the reference number to find an image that was incorrectly linked. It is not there. Is there a way to obtain a copy of the marriage certificate?
Answer #4: Occasionally an image is missed when a collection is placed online. If the image you are searching for is missing, you may request a copy by contacting support@familysearch.org. Please include all search criteria used, including name, event, dates and places. If you prefer you can order the film and view it at your local FamilySearch Center. (See Answer #1 above for instructions). You will find the film number listed near the bottom of the indexed information page, close to where you find the reference number.

Question #5: Folder number 004460701 is missing from the browse section. Are the images from this folder available?
Answer #5: Currently the images from this folder are not available to view online, however you may order the film (film number: 1429963) and view the images at your local FamilySearch Center. See links in Answer #1 for the proper way to do this.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

• If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
• If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
For example: Pennsylvania County Marriages, 1885 – 1950 > 004028787 > Image of 7 of 761.
• If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to Pennsylvania County Marriage Records (FamilySearch Historical Records) Learn More page.

Return to the Pennsylvania, County Marriages, 1885-1950 collection at FamilySearch.org.