Portugal, Castelo Branco, Catholic Church Records (FamilySearch Historical Records)/Known Issues

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{{HR Known Issues-page}} <br>
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== <center>Known Issues</center> ==
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== <center>Known Issues</center> ==
  
'''Question''': I get a message “Image not Available” for these records even when I am signed in. How can I view these records?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. Please check with the [https://familysearch.org/locations FamilySearch Center] to verify that it is certified to view these images.  
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'''Question''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints). <br>
  
These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see [[Ordering_Microfilm_or_Microfiche|Ordering Microfilm or Microfiche.]]
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These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see [[Ordering Microfilm or Microfiche|Ordering Microfilm or Microfiche.]]  
  
 
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
 
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
 
If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
  
• If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp; For example: '''Portugal, Castelo Branco, Catholic Church Records, 1714-1911 &gt; Castelo Branco &gt; Covilhã &gt; Barco &gt; Apóstolo São Simão &gt; Batismos 1861 &gt; Image 7 of 13'''.<br>• If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
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• If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp; For example: '''Portugal, Castelo Branco, Catholic Church Records, 1714-1911 &gt; Castelo Branco &gt; Covilhã &gt; Barco &gt; Apóstolo São Simão &gt; Batismos 1861 &gt; Image 7 of 13'''.<br>• If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.  
  
Your assistance will help ensure that future revisions will be considered.
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Your assistance will help ensure that future revisions will be considered.  
  
Return to the [[Portugal, Castelo Branco, Catholic Church Records (FamilySearch Historical Records)|Portugal, Castelo Branco, Catholic Church Records (FamilySearch Historical Records)]] Learn More page.
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Return to the [[Portugal, Castelo Branco, Catholic Church Records (FamilySearch Historical Records)|Portugal, Castelo Branco, Catholic Church Records (FamilySearch Historical Records)]] Learn More page.  
  
 
Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/2013604 Portugal, Castelo Branco, Catholic Church Records, 1714-1911] collection at FamilySearch.org.<br>
 
Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/2013604 Portugal, Castelo Branco, Catholic Church Records, 1714-1911] collection at FamilySearch.org.<br>

Revision as of 18:03, 29 November 2012



Known Issues

Question: I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?
Answer: FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints).

These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see Ordering Microfilm or Microfiche.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

• If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.   For example: Portugal, Castelo Branco, Catholic Church Records, 1714-1911 > Castelo Branco > Covilhã > Barco > Apóstolo São Simão > Batismos 1861 > Image 7 of 13.
• If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Portugal, Castelo Branco, Catholic Church Records (FamilySearch Historical Records) Learn More page.

Return to the Portugal, Castelo Branco, Catholic Church Records, 1714-1911 collection at FamilySearch.org.