Portugal, Diocese of Lamego Catholic Church Records (FamilySearch Historical Records)/Known Issues

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== '''! '''To Add Information  ==
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{{HR Known Issues-page}}<br>  
 
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''This page is created for the use of FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose ''<u>'''Discussion'''</u> ''to post your comment.''
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== &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Known Issues  ==
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== <center>Known Issues</center> ==
 
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'''Question #1''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?<br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Diocese of Lamego, Catholic Church Records, 1532-1911 to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints).
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'''NOTE''': This collection contains records for the Distritos of Aveiro, Guarda, and Viseu.
  
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'''Question'''&nbsp;: I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer'''&nbsp;: FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints). <br>
  
'''Question #2:''' I am looking for parish records for Mezio, Castro Daire, Viseu, Portugal, Viseu, Castro Daire and São Miguel, Mezio, Viseu. Are those records available online?<br>'''Answer #2''': FamilySearch has no rights to publish images for those parishes online but does have microfilm available for those localities which can be ordered for viewing into the nearest FamilySearch Center. Click here for instructions on how to order microfilms.
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Some of these images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see [[Ordering Microfilm or Microfiche|Ordering Microfilm or Microfiche]].  
  
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If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.
  
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
  
If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.
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*'''If browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;<br>For example: '''Portugal, Lamego, Diocesan Records, 1529-1916&nbsp;&gt; Viseu &gt; Castro Daire &gt; Mezio &gt; São Miguel &gt; Óbitos 1685-1739 &gt; Image 7 of 40'''.
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*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
  
If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Diocese of Lamego, Catholic Church Records, 1532-1911 &gt; Viseu &gt; Resende &gt; Paus &gt; São Pedro &gt; Batismos 1861 &gt; Image 2 of 52. <br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)
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Your assistance will help ensure that future revisions will be considered.  
  
<br>[[Portugal, Diocese of Lamego Catholic Church Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More for this collection, or [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1928591 click here] to go to the Portugal, Diocese of Lamego Catholic Church Records collection @ FamilySearch.org.  
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Return to the [[Portugal, Diocese of Lamego Catholic Church Records (FamilySearch Historical Records)|Portugal, Diocese of Lamego Catholic Church Records (FamilySearch Historical Records)]] Learn More page.  
  
[[Category:FamilySearch_Historical_Records_Known_Issues]]
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Return to the P[https://www.familysearch.org/search/collection/1928591 ortugal, Lamego, Diocesan Records, 1529-1916]&nbsp;collection at FamilySearch.org.<br>

Revision as of 20:38, 1 March 2013



Known Issues

NOTE: This collection contains records for the Distritos of Aveiro, Guarda, and Viseu.

Question : I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?
Answer : FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints).

Some of these images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see Ordering Microfilm or Microfiche.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. 
    For example: Portugal, Lamego, Diocesan Records, 1529-1916 > Viseu > Castro Daire > Mezio > São Miguel > Óbitos 1685-1739 > Image 7 of 40.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Portugal, Diocese of Lamego Catholic Church Records (FamilySearch Historical Records) Learn More page.

Return to the Portugal, Lamego, Diocesan Records, 1529-1916 collection at FamilySearch.org.