Portugal, Diocese of Lamego Catholic Church Records (FamilySearch Historical Records)/Known Issues

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{{HR Known Issues-page}}
 
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== <center>Known Issues</center> ==
''This page is created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose ''<u>'''Discussion'''</u> ''to post your comment.''
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== &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Known Issues  ==
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'''Question #1''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?<br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Diocese of Lamego, Catholic Church Records, 1532-1911 to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints).  
 
'''Question #1''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?<br>'''Answer #1''': FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Diocese of Lamego, Catholic Church Records, 1532-1911 to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints).  
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If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Diocese of Lamego, Catholic Church Records, 1532-1911 &gt; Viseu &gt; Resende &gt; Paus &gt; São Pedro &gt; Batismos 1861 &gt; Image 2 of 52. <br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)  
 
If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Diocese of Lamego, Catholic Church Records, 1532-1911 &gt; Viseu &gt; Resende &gt; Paus &gt; São Pedro &gt; Batismos 1861 &gt; Image 2 of 52. <br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)  
  
<br>[[Portugal, Diocese of Lamego Catholic Church Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More for this collection, or [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1928591 click here] to go to the Portugal, Diocese of Lamego Catholic Church Records collection @ FamilySearch.org.  
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<br>[[Portugal, Diocese of Lamego Catholic Church Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More for this collection, or [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1928591 click here] to go to the Portugal, Diocese of Lamego Catholic Church Records collection @ FamilySearch.org.
 
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[[Category:FamilySearch_Historical_Records_Known_Issues]]
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Revision as of 21:28, 29 April 2012

Known Issues

Question #1: I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Diocese of Lamego, Catholic Church Records, 1532-1911 to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints).

Question #2: I am looking for parish records for Mezio, Castro Daire, Viseu, Portugal, Viseu, Castro Daire and São Miguel, Mezio, Viseu. Are those records available online?
Answer #2: FamilySearch has no rights to publish images for those parishes online but does have microfilm available for those localities which can be ordered for viewing into the nearest FamilySearch Center. Click here for instructions on how to order microfilms.

If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to e-mail us at support@familysearch.org. Please include the following information:
○ The name of this collection.
○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Diocese of Lamego, Catholic Church Records, 1532-1911 > Viseu > Resende > Paus > São Pedro > Batismos 1861 > Image 2 of 52.
○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)


Click here to return to the Wiki Learn More for this collection, or click here to go to the Portugal, Diocese of Lamego Catholic Church Records collection @ FamilySearch.org.