Portugal, Diocese of Setubal Catholic Church Records (FamilySearch Historical Records)/Known Issues

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{{HR Known Issues-page}}
  
''This page is created for the use of FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose ''<u>'''Discussion'''</u> ''to post your comment.''
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== &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Known Issues  ==
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== <center>Known Issues</center> ==
  
'''Question''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Setúbal, Catholic Church Records, 1555-1911 to patrons with an LDS login (members of the sponsoring organization). These images are available on microfilm which can be ordered from the Family History Library to a FamilySearch Center for viewing. To find a FamilySearch Center near you [https://www.familysearch.org/locations click here], and for instructions on ordering microfilm [[Ordering_Microfilm_or_Microfiche_from_a_Family_History_Center|click here]]. <br>If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
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'''NOTE''': Additional Catholic Church records for Setúbal are also found in the collection:<br>Portugal, Beja, Catholic Church Records, 1550-1911 &gt;&nbsp;Setúbal.  
  
&nbsp;If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Setúbal, Catholic Church Records, 1555-1911 &gt; Setúbal &gt; Alcochete &gt; Alcochete &gt; Sãn João Batista &gt; Batismos 1750-1798 &gt; Image 8 of 1006.<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8).<br>
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'''Question''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints). <br>  
  
[[Portugal, Diocese of Setubal Catholic Church Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More page for this collection, or [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1935451 click here] to go to the Portugal, Setúbal, Catholic Church Records collection @ FamilySearch.org.  
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These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see [[Ordering Microfilm or Microfiche|Ordering Microfilm or Microfiche]].  
  
[[Category:FamilySearch_Historical_Records_Known_Issues]]
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If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
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*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp;&nbsp;<br>For example: '''Portugal, Setúbal, Catholic Church Records, 1555-1911 &gt; Setúbal &gt; Almada &gt; Caparica &gt; Nossa Senhora do Monte &gt; Batismos 1824-1852 &gt; Image 7 of 1066'''.
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*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
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Your assistance will help ensure that future revisions will be considered.
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Return to the [[Portugal, Diocese of Setubal Catholic Church Records (FamilySearch Historical Records)|Portugal, Diocese of Setubal Catholic Church Records (FamilySearch Historical Records) ]]Learn More page.
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Return to the [https://www.familysearch.org/search/collection/1935451 Portugal, Setúbal, Catholic Church Records, 1555-1911] collection at FamilySearch.org.<br>

Revision as of 03:09, 18 February 2013



Known Issues

NOTE: Additional Catholic Church records for Setúbal are also found in the collection:
• Portugal, Beja, Catholic Church Records, 1550-1911 > Setúbal.

Question: I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?
Answer: FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints).

These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see Ordering Microfilm or Microfiche.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.   
    For example: Portugal, Setúbal, Catholic Church Records, 1555-1911 > Setúbal > Almada > Caparica > Nossa Senhora do Monte > Batismos 1824-1852 > Image 7 of 1066.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Portugal, Diocese of Setubal Catholic Church Records (FamilySearch Historical Records) Learn More page.

Return to the Portugal, Setúbal, Catholic Church Records, 1555-1911 collection at FamilySearch.org.