Portugal, Diocese of Setubal Catholic Church Records (FamilySearch Historical Records)/Known Issues

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== '''                     ! '''To Add Information  ==
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{{HR Known Issues-page}}
 
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== <center>Known Issues</center> ==
''This page is created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose ''<u>'''Discussion'''</u> ''to post your comment.''
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== &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Known Issues  ==
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'''Question''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Setúbal, Catholic Church Records, 1555-1911 to patrons with an LDS login (members of the sponsoring organization). These images are available on microfilm which can be ordered from the Family History Library to a FamilySearch Center for viewing. To find a FamilySearch Center near you [https://www.familysearch.org/locations click here], and for instructions on ordering microfilm [[Ordering Microfilm or Microfiche from a Family History Center|click here]]. <br>If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
 
'''Question''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Setúbal, Catholic Church Records, 1555-1911 to patrons with an LDS login (members of the sponsoring organization). These images are available on microfilm which can be ordered from the Family History Library to a FamilySearch Center for viewing. To find a FamilySearch Center near you [https://www.familysearch.org/locations click here], and for instructions on ordering microfilm [[Ordering Microfilm or Microfiche from a Family History Center|click here]]. <br>If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
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&nbsp;If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Setúbal, Catholic Church Records, 1555-1911 &gt; Setúbal &gt; Alcochete &gt; Alcochete &gt; Sãn João Batista &gt; Batismos 1750-1798 &gt; Image 8 of 1006.<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8).<br>
 
&nbsp;If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Setúbal, Catholic Church Records, 1555-1911 &gt; Setúbal &gt; Alcochete &gt; Alcochete &gt; Sãn João Batista &gt; Batismos 1750-1798 &gt; Image 8 of 1006.<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8).<br>
  
[[Portugal, Diocese of Setubal Catholic Church Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More page for this collection, or [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1935451 click here] to go to the Portugal, Setúbal, Catholic Church Records collection @ FamilySearch.org.  
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[[Portugal, Diocese of Setubal Catholic Church Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More page for this collection, or [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1935451 click here] to go to the Portugal, Setúbal, Catholic Church Records collection @ FamilySearch.org.
 
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[[Category:FamilySearch_Historical_Records_Known_Issues]]
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Revision as of 21:27, 29 April 2012

Known Issues

Question: I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?
Answer: FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Setúbal, Catholic Church Records, 1555-1911 to patrons with an LDS login (members of the sponsoring organization). These images are available on microfilm which can be ordered from the Family History Library to a FamilySearch Center for viewing. To find a FamilySearch Center near you click here, and for instructions on ordering microfilm click here.
If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

 If you encounter additional problems with this collection, feel free to e-mail us at support@familysearch.org. Please include the following information:
○ The name of this collection.
○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Setúbal, Catholic Church Records, 1555-1911 > Setúbal > Alcochete > Alcochete > Sãn João Batista > Batismos 1750-1798 > Image 8 of 1006.
○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8).

Click here to return to the Wiki Learn More page for this collection, or click here to go to the Portugal, Setúbal, Catholic Church Records collection @ FamilySearch.org.