Portugal, Diocese of Viana do Castelo Catholic Church Records (FamilySearch Historical Records)/Known Issues

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== <center>Known Issues</center> ==
 
== <center>Known Issues</center> ==
  
'''Question''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Viana do Castelo, Catholic Church Records, 1537-1909 to patrons with an LDS login (members of the sponsoring organization). These images are available on microfilm which can be ordered from the Family History Library to a FamilySearch Center for viewing. To find a FamilySearch Center near you [https://familysearch.org/locations click here], and for instructions on ordering microfilm [[Ordering Microfilm or Microfiche from a Family History Center|click here]]. <br>If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.<br>
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'''Question''': I get a message “Image not Available” for these records even when I am signed in. How can I view these records?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. Please check with the [https://familysearch.org/locations FamilySearch Center] to verify that it is certified to view these images.
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These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see [[Ordering_Microfilm_or_Microfiche|Ordering Microfilm or Microfiche]].
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If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
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*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp; For example: '''Portugal, Viana do Castelo, Catholic Church Records, 1537-1909 &gt; Viana do Castelo &gt; Caminha &gt; Argela &gt; Santa Marinha &gt; Batismos 1686-1839 &gt; Image 10 of 288'''.
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*If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
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Your assistance will help ensure that future revisions will be considered.
  
If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Viana do Castelo, Catholic Church Records, 1537-1909 &gt; Viana do Castelo &gt; Caminha &gt; Argela &gt; Santa Marinha &gt; Batismos 1686-1839 &gt; Image 10 of 288.<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8).<br>
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Return to the [[Portugal, Diocese of Viana do Castelo Catholic Church Records (FamilySearch Historical Records)|Portugal, Diocese of Viana do Castelo Catholic Church Records (FamilySearch Historical Records)]] Learn More page.
  
[[Portugal, Diocese of Viana do Castelo Catholic Church Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More page for this collection, or [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1976095 click here] to go to the Portugal, Viana do Castelo, Catholic Church Records collection @ FamilySearch.org.
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Return to the [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1976095 Portugal, Viana do Castelo, Catholic Church Records, 1537-1909] collection at FamilySearch.org.<br>

Revision as of 22:42, 18 September 2012



Known Issues

Question: I get a message “Image not Available” for these records even when I am signed in. How can I view these records?
Answer: FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. Please check with the FamilySearch Center to verify that it is certified to view these images.


These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see Ordering Microfilm or Microfiche.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.   For example: Portugal, Viana do Castelo, Catholic Church Records, 1537-1909 > Viana do Castelo > Caminha > Argela > Santa Marinha > Batismos 1686-1839 > Image 10 of 288.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Portugal, Diocese of Viana do Castelo Catholic Church Records (FamilySearch Historical Records) Learn More page.

Return to the Portugal, Viana do Castelo, Catholic Church Records, 1537-1909 collection at FamilySearch.org.