Portugal, Diocese of Vila Real Catholic Church Records (FamilySearch Historical Records)/Known Issues

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== <center>Known Issues</center> ==
 
== <center>Known Issues</center> ==
  
'''Question''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Vila Real, Catholic Church Records, 1533-1941 to patrons with an LDS login (members of the sponsoring organization). These images are available on microfilm which can be ordered from the Family History Library to a FamilySearch Center for viewing. To find a FamilySearch Center near you [https://familysearch.org/locations click here], and for instructions on ordering microfilm [[Ordering Microfilm or Microfiche from a Family History Center|click here]]. <br>If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.<br><br>If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Example: Portugal, Vila Real, Catholic Church Records, 1533-1941 &gt; Vila Real &gt; Alijó &gt; Catos &gt; Santa Maria &gt; Batismos 1657-1881 &gt; Image 15 of 744.<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8).<br>
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'''NOTE''': Additional records for Vila Real are also found in the collection Portugal, Diocese of Vila Real, Catholic Church Records, 1575-1975.
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'''Question''': I get a message “Image not Available” for these records even when I am signed in. How can I view these records?<br>'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. Please check with the [https://familysearch.org/locations FamilySearch Center] to verify that it is certified to view these images.
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These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see [[Ordering_Microfilm_or_Microfiche|Ordering Microfilm or Microfiche]].
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If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.  
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:  
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*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp;For example: '''Portugal, Vila Real, Catholic Church Records, 1533-1941 &gt; Vila Real &gt; Alijó &gt; Alijó &gt; Santa Maria Maior &gt; Óbitos 1875-1877 &gt; Image 7 of 30'''.
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*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
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Your assistance will help ensure that future revisions will be considered.
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Return to the [[Portugal, Diocese of Vila Real Catholic Church Records (FamilySearch Historical Records)|Portugal, Diocese of Vila Real Catholic Church Records (FamilySearch Historical Records)]] Learn More page
  
[[Portugal, Diocese of Vila Real Catholic Church Records (FamilySearch Historical Records)|Click here]] to return to the Wiki Learn More page for this collection, or [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1976140 click here] to go to the Portugal, Vila Real, Catholic Church Records collection @ FamilySearch.org.
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Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1976140 Portugal, Vila Real, Catholic Church Records, 1533-1941] collection at FamilySearch.org.<br>

Revision as of 22:49, 18 September 2012



Known Issues

NOTE: Additional records for Vila Real are also found in the collection Portugal, Diocese of Vila Real, Catholic Church Records, 1575-1975.


Question: I get a message “Image not Available” for these records even when I am signed in. How can I view these records?
Answer: FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. Please check with the FamilySearch Center to verify that it is certified to view these images.

These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see Ordering Microfilm or Microfiche.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.  For example: Portugal, Vila Real, Catholic Church Records, 1533-1941 > Vila Real > Alijó > Alijó > Santa Maria Maior > Óbitos 1875-1877 > Image 7 of 30.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Portugal, Diocese of Vila Real Catholic Church Records (FamilySearch Historical Records) Learn More page

Return to the Portugal, Vila Real, Catholic Church Records, 1533-1941 collection at FamilySearch.org.