Russia, Samara Church Books (FamilySearch Historical Records)/Known Issues

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'''Problem''':&nbsp; I’ve signed in, so why are the images still unavailable?<br>'''Answer''':&nbsp; The Russia Samara Church Books, 1869-1917 is a restricted image collection. FamilySearch has rights given by the Russian Society of Historians and Archivists, in Moscow, Russia to publish images online to users with an LDS sign in. An LDS sign in can only be obtained by those having an LDS membership record number.  
 
'''Problem''':&nbsp; I’ve signed in, so why are the images still unavailable?<br>'''Answer''':&nbsp; The Russia Samara Church Books, 1869-1917 is a restricted image collection. FamilySearch has rights given by the Russian Society of Historians and Archivists, in Moscow, Russia to publish images online to users with an LDS sign in. An LDS sign in can only be obtained by those having an LDS membership record number.  
  
These records are available on microfilm which can be ordered for viewing into the nearest FamilySearch Center. Click [[Ordering Microfilm or Microfiche from a Family History Center|here]] for instructions on how to order microfilms.  
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These records are available on microfilm which can be ordered for viewing into the nearest FamilySearch Center. [[Ordering Microfilm or Microfiche from a Family History Center|Click here]] for instructions on how to order microfilms.  
  
 
If you have an LDS account and are not able to view the images after signing in, it may be due to a registration problem and not an image access problem. Please call 866-406-1830 in the United States or contact patron services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and step taken thus far to resolve the issue. <br>
 
If you have an LDS account and are not able to view the images after signing in, it may be due to a registration problem and not an image access problem. Please call 866-406-1830 in the United States or contact patron services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and step taken thus far to resolve the issue. <br>
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If you encounter additional problems with this collection, e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information: <br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Russia, Samara Church Books, 1869-1917 &gt; Самара &gt; Самара, Троицкая церковь &gt; 1870&nbsp; Vol. 45 Births,deaths (Рождения, смерти) &gt; Image 1 of 14  
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If you encounter additional problems with this collection, e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information: <br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Russia, Samara Church Books, 1869-1917 &gt; Самара &gt; Самара, Троицкая церковь &gt; 1870&nbsp; Vol. 45 Births,deaths (Рождения, смерти) &gt; Image 1 of 14<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)<br>
 
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○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)<br>
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[[Category:FamilySearch_Historical_Records_Known_Issues]]
 
[[Category:FamilySearch_Historical_Records_Known_Issues]]

Revision as of 20:20, 28 October 2011

Problem:  I’ve signed in, so why are the images still unavailable?
Answer:  The Russia Samara Church Books, 1869-1917 is a restricted image collection. FamilySearch has rights given by the Russian Society of Historians and Archivists, in Moscow, Russia to publish images online to users with an LDS sign in. An LDS sign in can only be obtained by those having an LDS membership record number.

These records are available on microfilm which can be ordered for viewing into the nearest FamilySearch Center. Click here for instructions on how to order microfilms.

If you have an LDS account and are not able to view the images after signing in, it may be due to a registration problem and not an image access problem. Please call 866-406-1830 in the United States or contact patron services at support@familysearch.org. Please include a brief description of the problem and step taken thus far to resolve the issue.

Click here to return to the Russia, Samara Province Orthodox Church Records (FamilySearch Historical Records) Learn More page, or click here to go to the Russia, Samara Church Books, 1869-1917 browse collection in FamilySearch.

 

If you encounter additional problems with this collection, e-mail us at support@familysearch.org. Please include the following information:
○ The name of this collection.
○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Russia, Samara Church Books, 1869-1917 > Самара > Самара, Троицкая церковь > 1870  Vol. 45 Births,deaths (Рождения, смерти) > Image 1 of 14
○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)