Russia, Samara Church Books (FamilySearch Historical Records)/Known Issues

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==                            Known Issues  ==
 
==                            Known Issues  ==
  
'''Question''':&nbsp; I’ve signed in, so why are the images still unavailable?<br>'''Answer''':&nbsp; The Russia Samara Church Books, 1869-1917 is a restricted image collection. FamilySearch has rights given by the Russian Society of Historians and Archivists, in Moscow, Russia to publish images online to users with an LDS sign in. An LDS sign in can only be obtained by those having an LDS membership record number.  
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'''Question''':&nbsp; I’ve signed in, so why are the images still unavailable?<br>'''Answer''':&nbsp; The Russia Samara Church Books, 1869-1917 is a restricted image collection. These records are available on microfilm which can be ordered for viewing into the nearest FamilySearch Center. [[Ordering Microfilm or Microfiche from a Family History Center|Click here]] for instructions on how to order microfilms.
  
These records are available on microfilm which can be ordered for viewing into the nearest FamilySearch Center. [[Ordering Microfilm or Microfiche from a Family History Center|Click here]] for instructions on how to order microfilms.
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&nbsp;Please include the following information when reporting problems:&nbsp;<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Russia, Samara Church Books, 1869-1917 &gt; Самара &gt; Самара, Троицкая церковь &gt; 1870&nbsp; Vol. 45 Births,deaths (Рождения, смерти) &gt; Image 1 of 14<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)<br>
 
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If you have an LDS account and are not able to view the images after signing in, it may be due to a registration problem and not an image access problem. Please call 866-406-1830 in the United States or contact patron services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and step taken thus far to resolve the issue.&nbsp;  
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Please include the following information when reporting problems:&nbsp;<br>○ The name of this collection.<br>○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Russia, Samara Church Books, 1869-1917 &gt; Самара &gt; Самара, Троицкая церковь &gt; 1870&nbsp; Vol. 45 Births,deaths (Рождения, смерти) &gt; Image 1 of 14<br>○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)<br>
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[[Russia, Samara Province Orthodox Church Records (FamilySearch Historical Records)|Click here]] to return to the Russia, Samara Province Orthodox Church Records (FamilySearch Historical Records)&nbsp;Learn More&nbsp;page, or [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1807365 click here ]to go to the Russia, Samara Church Books, 1869-1917 browse collection in FamilySearch.  
 
[[Russia, Samara Province Orthodox Church Records (FamilySearch Historical Records)|Click here]] to return to the Russia, Samara Province Orthodox Church Records (FamilySearch Historical Records)&nbsp;Learn More&nbsp;page, or [https://www.familysearch.org/search/collection/show#uri=http://hr-search-api:8080/searchapi/search/collection/1807365 click here ]to go to the Russia, Samara Church Books, 1869-1917 browse collection in FamilySearch.  

Revision as of 04:43, 19 February 2012

                     ! To Add Information

This page is created for the use of FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose Discussion to post your comment.


                           Known Issues

Question:  I’ve signed in, so why are the images still unavailable?
Answer:  The Russia Samara Church Books, 1869-1917 is a restricted image collection. These records are available on microfilm which can be ordered for viewing into the nearest FamilySearch Center. Click here for instructions on how to order microfilms.

 Please include the following information when reporting problems: 
○ The name of this collection.
○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Russia, Samara Church Books, 1869-1917 > Самара > Самара, Троицкая церковь > 1870  Vol. 45 Births,deaths (Рождения, смерти) > Image 1 of 14
○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)

Click here to return to the Russia, Samara Province Orthodox Church Records (FamilySearch Historical Records) Learn More page, or click here to go to the Russia, Samara Church Books, 1869-1917 browse collection in FamilySearch.