Russia, Samara Church Books (FamilySearch Historical Records)/Known Issues

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''This page is created for the use of FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose ''<u>'''Discussion'''</u> ''to post your comment.''  
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''This page is created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose ''<u>'''Discussion'''</u> ''to post your comment.''  
  
 
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Revision as of 04:12, 22 March 2012

                     ! To Add Information

This page is created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose Discussion to post your comment.


                           Known Issues

Question:  I get a message “Image not available” even after I have registered and signed in. Why can’t I view those images?
Answer:  The Russia, Samara Church Books, 1869-1917, is a restricted image collection. FamilySearch has rights to publish images online to users from the sponsoring organization only (The Church of Jesus Christ of Latter-day Saints).

FamilySearch, however, has other resources which are available to all researchers. These online records, and many others for this area, are available on microfilm which can be ordered for viewing into the nearest FamilySearch Center. See Ordering Microfilm or Microfiche. To find a microfilm see: Family History Library Catalog.

Another resource is to visit the Russia Genealogy Research Community on Facebook, where you can collaborate with other researchers.

If you have an LDS account and are not able to view the images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact patron services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

 Please include the following information when reporting problems: 
○ The name of this collection.
○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Russia, Samara Church Books, 1869-1917 > Самара > Самара, Троицкая церковь > 1870  Vol. 45 Births,deaths (Рождения, смерти) > Image 1 of 14
○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)

Click here to return to the Russia, Samara Province Orthodox Church Records (FamilySearch Historical Records) Learn More page, or click here to go to the Russia, Samara Church Books, 1869-1917 browse collection in FamilySearch.