Template:Live Research Help Menu

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| {{Click|Image:Books-Computer-Film.png|Live Research Assistance: Training information|35px}}  
 
| {{Click|Image:Books-Computer-Film.png|Live Research Assistance: Training information|35px}}  
| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Training information|Start the training]]'''</span><br>to prepare you to take calls<br>&nbsp;<br> &nbsp;
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| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Training information|Start your training]]'''</span><br>Prepare to take research calls<br>&nbsp;<br> &nbsp;
 
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| {{Click|Image:Phone.jpg|Live Research Assistance: Steps to check in to receive calls|20px}}  
 
| {{Click|Image:Phone.jpg|Live Research Assistance: Steps to check in to receive calls|20px}}  
| style="vertical-align: top;" | <span style="font-size: 1.3em">'''[[Live Research Assistance: Steps to check in to receive calls|Steps to check in]]'''</span><br>and begin receiving calls<br>&nbsp;<br>&nbsp;
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| style="vertical-align: top;" | <span style="font-size: 1.3em">'''[[Live Research Assistance: Steps to check in to receive calls|Steps to check in]]'''</span><br>Get into the system to begin receiving calls<br>&nbsp;
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| {{Click|Image:Sub-arrows.png|Live Research Assistance: Steps to take and transfer calls|20px}}
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| style="vertical-align: top;" | <span style="font-size: 1.3em">'''[[Live Research Assistance: Steps to take and transfer calls|Steps for taking calls]]'''</span><br>The process for taking and transferring calls&nbsp;<br>&nbsp;
 
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| {{Click|Image:People.png|Live Research Assistance: Consultant community forum|30px}}  
 
| {{Click|Image:People.png|Live Research Assistance: Consultant community forum|30px}}  
| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Consultant community forum|Join our Volunteer group]]&nbsp;'''</span><br>to get the support you need to help others<br> &nbsp;
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| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Consultant community forum|Join our volunteer group]]&nbsp;'''</span><br>Set up Skype to communicate with FamilySearch and &nbsp;other volunteers (don't worry, no video calls!)<br> &nbsp;
 
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| {{Click|Image:Home.png|Research Help Pilot:Volunteer Resources|20px}}  
 
| {{Click|Image:Home.png|Research Help Pilot:Volunteer Resources|20px}}  
| style="vertical-align: top;" | <span style="font-size: 1.3em">'''[[Research Help Pilot:Volunteer Resources|Home]]'''</span><br>learn about the opportunity
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| style="vertical-align: top;" | <span style="font-size: 1.3em">'''[[Research Help Pilot:Volunteer Resources|Home]]'''</span><br>Learn more about Research Assistance
 
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| {{Click|Image:Tools.png|http://rs-toolkit.com/|20px}}  
 
| {{Click|Image:Tools.png|http://rs-toolkit.com/|20px}}  
 
| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[http://rs-toolkit.com/ Research Toolkit]'''</span><br>Resources that will help you while taking calls<br> &nbsp;
 
| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[http://rs-toolkit.com/ Research Toolkit]'''</span><br>Resources that will help you while taking calls<br> &nbsp;
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| {{Click|Image:Move.png|Live Research Assistance: Help for answering questions|17px}}
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| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[http://rs-toolkit.com/Ready%20Reference.pdf Not a research call?]'''</span><br>Where to refer the patron if it's not a research question&nbsp;<br>&nbsp;
 
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| {{Click|Image:Question.png|Live Research Assistance: Help for answering questions|20px}}  
 
| {{Click|Image:Question.png|Live Research Assistance: Help for answering questions|20px}}  
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| {{Click|Image:Help online classes.png|Live Research Assistance: Webinar recordings|20px}}  
 
| {{Click|Image:Help online classes.png|Live Research Assistance: Webinar recordings|20px}}  
| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Webinar recordings|Webinar recordings]]'''</span><br>listen to previous training sessions (again and again and again, if needed)<br>&nbsp;<br>
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| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Webinar recordings|Webinar recordings]]'''</span><br>Listen to previous training sessions (again and again and again, if needed)<br>&nbsp;<br>
 
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| {{Click|Image:Chat.png|Live Research Assistance: Other ways you can help|25px}}  
 
| {{Click|Image:Chat.png|Live Research Assistance: Other ways you can help|25px}}  
| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Helping when calls are slow|Additional ways you can help]]'''</span><br>Only have a few minutes, volunteer in other ways<br>
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| style="vertical-align: top;" | <span style="font-size: 1.3em;">'''[[Live Research Assistance: Helping when calls are slow|Additional ways you can help]]'''</span><br>Only have a few minutes? Volunteer in other ways<br>
 
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Not yet a volunteer research consultant? [[Live Research Assistance:Interested in Volunteering?|Learn more about what volunteers do]]. <br>&nbsp; <br>&nbsp;
 
Not yet a volunteer research consultant? [[Live Research Assistance:Interested in Volunteering?|Learn more about what volunteers do]]. <br>&nbsp; <br>&nbsp;

Revision as of 16:01, 12 March 2013


Getting Started

 

Volunteering

 

Books-Computer-Film.png

Start your training
Prepare to take research calls
 
 

Phone.jpg

Steps to check in
Get into the system to begin receiving calls
 

Sub-arrows.png

Steps for taking calls
The process for taking and transferring calls 
 

People.png

Join our volunteer group 
Set up Skype to communicate with FamilySearch and  other volunteers (don't worry, no video calls!)
 

Home.png

Home
Learn more about Research Assistance

Tools.png

Research Toolkit
Resources that will help you while taking calls
 

Move.png

Not a research call?
Where to refer the patron if it's not a research question 
 

Question.png

Questions you may have
as you begin helping others
 
 

Help online classes.png

Webinar recordings
Listen to previous training sessions (again and again and again, if needed)
 

Chat.png

Additional ways you can help
Only have a few minutes? Volunteer in other ways


Not yet a volunteer research consultant? Learn more about what volunteers do.