Ukraine, Western Ukraine Catholic Church Book Duplicates (FamilySearch Historical Records)/Known IssuesEdit This Page

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Revision as of 22:11, 21 July 2013 by Jbuckner (Talk | contribs)
 

Known Issues

Question #1: When I try to search this collection and view the images I get a message that the images are not available. How may I view the images?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the Ukraine, Western Ukraine Catholic Church Book Duplicates, 1600-1937 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.

If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue

Question #2: When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?
Answer #2: There is a no-print/no-save restriction with these collections at the request of the record custodians.

Question #3: There are two browse points for Greek Catholic > Biały Kamień, one shown as Biały Kamień (Złoczów). What is the difference?
Answer #3: The Greek Catholic > Biały Kamień browse point should be labeled Roman Catholic > Biały Kamień

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
    For example: Ukraine, Western Ukraine Catholic Church Book Duplicates, 1600-1937 > Greek Catholic > Alfredówka (Gliniany) > Births (народження) 1818-1881 v. 201-4A/6714 > Image 21 of 60
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Ukraine, Western Ukraine Catholic Church Book Duplicates (FamilySearch Historical Records) Learn More page.

Return to the Ukraine, Western Ukraine Catholic Church Book Duplicates, 1600-1937 collection at FamilySearch.org.


 

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