User:SvenLuthman/Sandbox

From FamilySearch Wiki

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== Forskningshjälp Live: Steg för att logga in och kunna ta emot samtal ==
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== Forskningshjälp Live: Steg för att logga in och kunna ta emot samtal ==
  
 
As soon as you have received the notification that your account has been set up, you can "check in" to begin receiving calls. To check in:  
 
As soon as you have received the notification that your account has been set up, you can "check in" to begin receiving calls. To check in:  
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==Rubrik==
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== Forskningshjälp Live: Hjälp för att besvara frågor ==
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[[Image:Question.png|right|100px|Question.png]] You may have some of the following questions as you begin helping others:  
 
[[Image:Question.png|right|100px|Question.png]] You may have some of the following questions as you begin helping others:  
  
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<br> '''See Also:
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<br> '''See Also:'''
  
 
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==Forskningshjälp Live: Forum för gruppen av konsulter==
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:[[Image:People.png|right|150px|People.png]]You may be interested in talking with other consultants as you help, to ask questions of them, or bounce ideas off each other, etc. Visit our Facebook Group or join Skype to be a part of the conversation.
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:'''Join our Facebook group: '''(for long term discussions)
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::#[http://www.facebook.com/groups/444746485539987/ Go to the Facebook group] and request to join. You'll be added soon.
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:'''Join the Skype group: '''(for immediate assistance)
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::#'''Download&nbsp;'''the Skype program at [http://www.skype.com www.Skype.com]&nbsp;and&nbsp;register&nbsp;for an account.
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::#'''Add the contact "familysearch.org"&nbsp;'''to your Skype contact list. Mention whether we should add you to the 1940 or Ohio chats.<br>([https://support.skype.com/en-us/faq/FA3281/How-do-I-add-contacts see instructions for adding contacts])
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::#When you volunteer, feel free to '''chat '''and ask questions of other volunteers. We’re all in this together! <br>([https://support.skype.com/en-us/faq/FA3271/How-do-I-send-instant-messages see instructions for sending a message])
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::#When you get a call, share with the Skype group what the question was about so we can all learn from each other what kinds of calls we are getting.
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::#'''Learn&nbsp;'''more about Skype in the&nbsp;[http://www.skype.com/intl/en-us/support/user-guides/ Skype User's Guide].<br>
  
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<br> <br> '''See Also:
  
 
[[Category:Volunteer]]
 
[[Category:Volunteer]]

Revision as of 15:51, 12 June 2012

My Sandbox


Contents

Forskningshjälp för Sverige - Pilotprojekt

Är du intresserad av att hjälpa till och besvara forskarfrågor via telefon eller chatt?

Forskarkonsulter är volontärer som bidrar frivilligt med sin tid för att svara på frågor om forskning inom områden där de har kunskaper och erfarenhet. För tillfället finns det två pilot-projekt på gång som svarar på frågor via telefon. Det är i:
USA:s delstat Ohio eller om
1940 US Census.
Chatt-funktion i projekten kommer snart att läggas till.

Är du redan en volontär? Se "Komma igång" hjälpen här nedanför.

Vill du lära dig mer om att bli volontär? Se artikeln FAQ, eller registrera dig här


Getting Started


Helpful Resources


People.png

Join our Skype Group
Communicate with other volunteers, get help as you give help
 

Phone.jpg

Steps to check in  
And begin receiving calls
 

Sub-arrows.png

Steps for taking calls
Taking and transferring calls
 

Books-Computer-Film.png

Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

Home.png

Home
Learn more about the opportunity

Tools.png

Research Toolkit
Research resources
 

Phone.jpg

Phone Responses
Ideas for responses to patron questions
 

Move.png

Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

Question.png

Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

Help online classes.png

Webinar recordings
Listen to previous trainings (again and again, if needed)
 

Chat.png

Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.
 
 

This page gives information to volunteers who are interested in answering patron questions during our Live Ohio Research Help pilot.


Vad gör en volontär?'

  1. Som en volontär, kommer du att hjälpa forskare i Sverige att besvara deras forskarfrågor.
  2. Du kommer att gå till Startsidan för Pilot-projekt och "logga in" (Sign in) när du är tillgänglig för att ta emot samtal eller att chatta.
  3. När en forskare med en fråga ringer det avgiftsfria telefonnumret, kommer FamilySearch dirigera samtalet till dig eller någon annan av de volontärer som är inloggade. Den som ringer ser aldrig din personliga information eller telefonnummer; du identifieras enbart som en volontär för FamilySearch.
  4. För att avsluta ta emot samtal, loggar du ut.


Hur mycket tid tar det att vara en volontär?

Du kan volontär-arbeta hur mycket eller hur lite tid du önskar. Och du väljer själv när du vill ta emot samtal.


Vilka är det som får hjälp i detta pilot-projekt?

Alla användare av FamilySearch.org; alla personer som är intresserade av att lära sig mer om sin Svenska förfäder.


Kan jag hjälpa dom genom en chatt-funktion online, eller bara via telefon?

I början, är telefon den enda valmöjligheten, men när vi lägger till chatt, kommer du att ha möjlighet att välja någon av dessa svarsmöjligheter.


Fritt FamilySearch konto

Before you volunteer, you need a free FamilySearch account to register a user name and password.


Vilka typer av frågor kommer du att få?

Frågorna som användarna kommer att ha varierar. Undersökningar om de generella typerna av frågor visar att topp fem är:
  1. Hur hittar jag föräldrarna till en person?
  2. Hur hittar jag mer information om en person?
  3. Hur hittar jag en födelse-, vigsel-, eller döds-uppgift/uppteckning?
  4. Hur hittar jag immigration eller emigration uppgifter/uppteckningar?
  5. Hur hittar jag mer information om en familj?


Finns det träning?

Yes. After you sign up, we’ll teach you about the tools you’ll need to be successful. It will include what your best resources are to help the patron, information about how our phone system works, what to do when you can't help the patron, and etc.


What qualifications are needed to be a volunteer?

The pilot is available for individuals with Ohio research background any level of research experience. You do need a free FamilySearch or LDS Account to be able to help, but you do not need to be LDS. This account also gives you free access to more records on FamilySearch.org. Register for a FamilySearch or LDS Account here.


What is the compensation for volunteers?

This pilot is designed as a volunteer program where individuals donate their time and knowledge to others free of charge. The intention of the program is to create a free service experience where individuals can gain assistance with their research. Researchers should not expect to have all of their research done for them, but volunteers are welcome to give as much research assistance as they would like.


Volunteer for Places Other Than Ohio

If you have experience in areas besides Ohio and would like to help, send us an e-mail at research@familysearch.org and share your research experience. We’ll let you know when we are ready to start the pilot for your area of interest.


How to Sign Up to Be a Volunteer

Sign up to be a volunteer by filling out this form, or e-mail us at research@familysearch.org with questions.

Forskningshjälp Live: Information om träning

Följande steg tar dig igenom hur du blir redo att hjälpa till:


Books-Computer-Film.png
Ta del av Online-träning:

  1. Titta på följande webinars för din träning:
  2. Lär dig mer om familysearch.org genom att se dessa videoavsnitt online.
  3. 1940 Volontärer, titta på följande:
  4. Ohio Volontärer, gör följande:
    • Bekanta dig med Ohio sidorna i Research Wiki. 

Se också:


Forskningshjälp Live: Steg för att logga in och kunna ta emot samtal

As soon as you have received the notification that your account has been set up, you can "check in" to begin receiving calls. To check in:


Phone.jpg
1940 Census
 
  1. Go to the 1940 Census website.
  2. Scroll down and click on Research Consultant Check in under the red Get Assistance button
  3. Sign in with your LDS or FamilySearch Account
  4. Check that the correct phone number is listed
  5. Click Start receiving calls
  6. Answer your phone and press 1
  7. When you are done volunteering for the day, click Stop receiving calls (the button will turn green)

Ohio

  1. Go to FamilySearch Labs
  2. Click Ohio Research Assistance
  3. Click Volunteers: Sign in to begin to receive calls
  4. Check that the correct phone number is listed
  5. Click Start receiving calls
  6. Answer your phone and press 1
  7. When you are done volunteering for the day, click Stop receiving calls (the button will turn green)


Possible problems signing in and out:

Screen is stuck at validating your phone number
  1. Problem: This might happen if you have accidentally double clicked Start receiving calls entered a wrong phone number, or not answered the call when it came in.
  2. Solution: Send an email to research@familysearch.org to ask to have the problem fixed.
See an error message after clicking on Stop receiving calls
  1. Problem: The FamilySearch.org website logged you out, but you are still "available" to take calls.
  2. Solution: Log back into FamilySearch.org by clicking Sign In in the upper right hand corner. Then go back to the page and click Stop receiving calls again.


See Also:


Forskningshjälp Live: Hjälp för att besvara frågor

Question.png
You may have some of the following questions as you begin helping others:

 

  • What information should I gather first on a call?
When answering a question, it helps to get some information right at the beginning:
  1. Their objective for their research.
  2. The locality where their ancestor lived.
  3. The time period when their ancestor lived in that locality.
  4. The record or type of information that you want to find. For example, you want the parents' names, or a birth date or place, or the spouse's full name.
If they are unsure about dates and places, they will need to come forward a generation and choose an ancestor about whom they have more information. Knowing about a more recent ancestor will give them a place to start to look for an earlier generation.
 
 
  • What records does FamilySearch have online?
  • Where does FamilySearch keep research guidance information?
The FamilySearch Research Wiki is a great starting place when helping a patron. Pages are created for the various jurisdictions where records could exist. Check for records in all areas.
For 1940 questions, there are many wiki pages, this is the main one:

If you are searching for someone who lived in Adams County, Ohio, you can check:

  • What do I do when I don't know how to help the patron?
  1. Ask in one of our Skype groups or Forums.
     
  2. Walk the patron to one of these resources, depending on what they are comfortable with, to have them ask the question here:
Ohio Specific Resources:
  • How much time should I spend with each researcher?
There could be a wide range, and lots of exceptions to this general rule, but if you are spending much more than 30 minutes with a patron, you may want to refer them to other places for additional help. Our goal is to teach the researcher something that will help them learn how to research in the future rather than do all the work for them.
 
 
  • I do genealogy work professionally. Can I tell researchers about that?
We don't want to mix these free services with discussions about professional work. In the future, we will discuss possible referral procedures if researchers are asking for professional assistance.



See Also:


Forskningshjälp Live: Forum för gruppen av konsulter

People.png
You may be interested in talking with other consultants as you help, to ask questions of them, or bounce ideas off each other, etc. Visit our Facebook Group or join Skype to be a part of the conversation.
Join our Facebook group: (for long term discussions)
  1. Go to the Facebook group and request to join. You'll be added soon.
Join the Skype group: (for immediate assistance)
  1. Download the Skype program at www.Skype.com and register for an account.
  2. Add the contact "familysearch.org" to your Skype contact list. Mention whether we should add you to the 1940 or Ohio chats.
    (see instructions for adding contacts)
  3. When you volunteer, feel free to chat and ask questions of other volunteers. We’re all in this together!
    (see instructions for sending a message)
  4. When you get a call, share with the Skype group what the question was about so we can all learn from each other what kinds of calls we are getting.
  5. Learn more about Skype in the Skype User's Guide.



See Also: