User:SvenLuthman/Sandbox

From FamilySearch Wiki

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===Forskningshjälp Live: Information om träning===
  
 
Följande steg tar dig igenom hur du blir redo att hjälpa till:  
 
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[[Category:Volunteer]]
 
[[Category:Volunteer]]

Revision as of 15:32, 12 June 2012

My Sandbox


Forskarhjälp för Sverige - Pilotprojekt

Är du intresserad av att hjälpa till och besvara forskarfrågor via telefon eller chatt?

Forskarkonsulter är volontärer som bidrar frivilligt med sin tid för att svara på frågor om forskning inom områden där de har kunskaper och erfarenhet. För tillfället finns det två pilot-projekt på gång som svarar på frågor via telefon. Det är i:
USA:s delstat Ohio eller om
1940 US Census.
Chatt-funktion i projekten kommer snart att läggas till.

Är du redan en volontär? Se "Komma igång" hjälpen här nedanför.

Vill du lära dig mer om att bli volontär? Se artikeln FAQ, eller registrera dig här


Getting Started


Helpful Resources


People.png

Join our Skype Group
Communicate with other volunteers, get help as you give help
 

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Steps to check in  
And begin receiving calls
 

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Steps for taking calls
Taking and transferring calls
 

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Set/Update Schedule
To set or update your volunteer schedule
 





 
 
 
 

Home.png

Home
Learn more about the opportunity

Tools.png

Research Toolkit
Research resources
 

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Phone Responses
Ideas for responses to patron questions
 

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Not a research call?
We answer ALL research calls; check here for answers to non-research questions.
   

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Questions you may have
As you begin helping others
 

Read these Definitions
These will explain terms that you may not recognize.
 

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Webinar recordings
Listen to previous trainings (again and again, if needed)
 

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Additional ways you can help
Volunteer in other ways

Not yet a volunteer research consultant? Learn more about what volunteers do.
 
 

This page gives information to volunteers who are interested in answering patron questions during our Live Ohio Research Help pilot.


Vad gör en volontär?'

  1. Som en volontär, kommer du att hjälpa forskare i Sverige att besvara deras forskarfrågor.
  2. Du kommer att gå till Startsidan för Pilot-projekt och "logga in" (Sign in) när du är tillgänglig för att ta emot samtal eller att chatta.
  3. När en forskare med en fråga ringer det avgiftsfria telefonnumret, kommer FamilySearch dirigera samtalet till dig eller någon annan av de volontärer som är inloggade. Den som ringer ser aldrig din personliga information eller telefonnummer; du identifieras enbart som en volontär för FamilySearch.
  4. För att avsluta ta emot samtal, loggar du ut.


Hur mycket tid tar det att vara en volontär?

Du kan volontär-arbeta hur mycket eller hur lite tid du önskar. Och du väljer själv när du vill ta emot samtal.


Vilka är det som får hjälp i detta pilot-projekt?

Alla användare av FamilySearch.org; alla personer som är intresserade av att lära sig mer om sin Svenska förfäder.


Kan jag hjälpa dom genom en chatt-funktion online, eller bara via telefon?

I början, är telefon den enda valmöjligheten, men när vi lägger till chatt, kommer du att ha möjlighet att välja någon av dessa svarsmöjligheter.


Fritt FamilySearch konto

Before you volunteer, you need a free FamilySearch account to register a user name and password.


What kind of questions will I receive?

The questions users will have vary. Studies about the general types of questions show that the top five are:
  1. How do I find the parents of an individual?
  2. How do I find more information about an individual?
  3. How do I find a birth, marriage, or death record?
  4. How do I find immigration or emigration records?
  5. How do I find more information about a family?


Is there training?

Yes. After you sign up, we’ll teach you about the tools you’ll need to be successful. It will include what your best resources are to help the patron, information about how our phone system works, what to do when you can't help the patron, and etc.


What qualifications are needed to be a volunteer?

The pilot is available for individuals with Ohio research background any level of research experience. You do need a free FamilySearch or LDS Account to be able to help, but you do not need to be LDS. This account also gives you free access to more records on FamilySearch.org. Register for a FamilySearch or LDS Account here.


What is the compensation for volunteers?

This pilot is designed as a volunteer program where individuals donate their time and knowledge to others free of charge. The intention of the program is to create a free service experience where individuals can gain assistance with their research. Researchers should not expect to have all of their research done for them, but volunteers are welcome to give as much research assistance as they would like.


Volunteer for Places Other Than Ohio

If you have experience in areas besides Ohio and would like to help, send us an e-mail at research@familysearch.org and share your research experience. We’ll let you know when we are ready to start the pilot for your area of interest.


How to Sign Up to Be a Volunteer

Sign up to be a volunteer by filling out this form, or e-mail us at research@familysearch.org with questions.

Forskningshjälp Live: Information om träning

Följande steg tar dig igenom hur du blir redo att hjälpa till:


Books-Computer-Film.png
Ta del av Online-träning:

  1. Titta på följande webinars för din träning:
  2. Lär dig mer om familysearch.org genom att se dessa videoavsnitt online.
  3. 1940 Volontärer, titta på följande:
  4. Ohio Volontärer, gör följande:
    • Bekanta dig med Ohio sidorna i Research Wiki. 

Se också:


As soon as you have received the notification that your account has been set up, you can "check in" to begin receiving calls. To check in:


Phone.jpg
1940 Census
 
  1. Go to the 1940 Census website.
  2. Scroll down and click on Research Consultant Check in under the red Get Assistance button
  3. Sign in with your LDS or FamilySearch Account
  4. Check that the correct phone number is listed
  5. Click Start receiving calls
  6. Answer your phone and press 1
  7. When you are done volunteering for the day, click Stop receiving calls (the button will turn green)

Ohio

  1. Go to FamilySearch Labs
  2. Click Ohio Research Assistance
  3. Click Volunteers: Sign in to begin to receive calls
  4. Check that the correct phone number is listed
  5. Click Start receiving calls
  6. Answer your phone and press 1
  7. When you are done volunteering for the day, click Stop receiving calls (the button will turn green)


Possible problems signing in and out:

Screen is stuck at validating your phone number
  1. Problem: This might happen if you have accidentally double clicked Start receiving calls entered a wrong phone number, or not answered the call when it came in.
  2. Solution: Send an email to research@familysearch.org to ask to have the problem fixed.
See an error message after clicking on Stop receiving calls
  1. Problem: The FamilySearch.org website logged you out, but you are still "available" to take calls.
  2. Solution: Log back into FamilySearch.org by clicking Sign In in the upper right hand corner. Then go back to the page and click Stop receiving calls again.


See Also: