Italy, Toscana, Civil Registration, State Archive (FamilySearch Historical Records)/Known Issues
| This page was created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems.
If you wish to comment, please visit the talk page to post your comments.
NOTE: Most missing records are available on microfilm. See Ordering Microfilm or Microfiche for instructions on ordering microfilm as well as finding a local FamilySearch Center where you can view the films.
Question #1: When I try to search this collection and view the images I get a message that the images are not available. How may I view the images?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Toscana, Civil Registration (State Archives), 1808-1923 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at firstname.lastname@example.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.
Question #2: Even when I am signed in, I cannot always view images, but get a message that the images are not available. Is there a way to view these records?
Answer #2: Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.
If any record on a digital folder contains images that fall within these cut-off dates, they may not be viewed. For example, if birth records that fall within the last 100 years are on the film, the entire digital folder is restricted.
The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.
Question #3: When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?
Answer #3: There is a no print/no save restriction with these collections at the request of the record custodians.
Question #4: When searching this collection, I sometimes find that the browse points are incorrect. If the type of records or locality is incorrect, how may I find the records for which I am searching?
Answer #4: Below you will find, by province, the browse points that are known to be incorrect and the records that they actually contain. You may be able to find the correct items by searching the Catalog, and Ordering Microfilm or Microfiche to your local FamilySearch Center.
- Livorno > Lungone > Morti, indice 1820 (Registro 24), actually contains Morti 1820
> Lungone > Morti, indice 1822 (Registro 45), actually contains Morti 1822
> Lungone > Matrimoni, indice 1822 (Registro 30), actually contains Matrimoni 1822
> Lungone > Matrimoni, indice 1828 (Registro 66), actually contains Matrimoni 1828
> Lungone > Matrimoni, indice 1833 (Registro 96), actually contains Matrimoni 1833
- Firenze > Mairia > Nati 1810 (Registro 182), actually contains Greve > Nati 1810 (Registro 182)
> Mairia > Nati 1810 (Registro 182), actually contains Greve > Nati 1810 (Registro 182)
- Pisa > Campo, actually contains records for Livorno> Campo nell Elba
Question #5: Some images found when browsing are reversed (mirror- image). Is there another way to view these images?
Answer #5:: These images are available on microfilm which can be ordered and viewed at a FamilySearch Center. If you do not wish to order the film, it may be difficult, but not impossible to read the text from a mirror image of your monitor. Known films and browse paths with image problems include:
• Film 1120510: Massa-Carrara > Fivizzano > Nati 1825 (Registro 88)
If you encounter additional problems with this collection, feel free to report them to email@example.com. Please include the following information:
- When browsing this collection: please include full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
For example Italy, Toscana, Civil Registration (State Archive), 1808-1923 > Arezzo > Agna > Morti 1814 (Registro 339) > Image 3 of 4.
- If you are reporting a technical issue: please include your operating system and browser, such as Windows 7 and Internet Explorer.
Your assistance will help ensure that future revisions will be considered.
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