Italy, Toscana Civil Registration (Family Search Historical Records)/Known Issues
| This page was created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems.
If you wish to comment, please visit the talk page to post your comments.
Question #1: When I try to search this collection and view the images I get a message that the images are not available. How may I view the images?
Answer #1: Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. The record custodians have determined that images for this collection are only visible to members of the contributing organization, The Church of Jesus Christ of Latter-day Saints, and those accessing FamilySearch in FamilySearch Centers. Please check with the FamilySearch Center to verify that they are certified to view these images.
Question #2: Even when I am signed in, I cannot always view images, but get a message that the images are not available. Is there a way to view these records?
Answer #2: Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.
If any record on a digital folder contains images that fall within these cut-off dates, they may not be viewed. For example, if birth records that fall within the last 100 years are on the film, the entire digital folder is restricted.
The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.
If you encounter additional problems with this collection, feel free to report them to firstname.lastname@example.org. Please include the following information:
- If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
- When browsing this collection: please include full path you followed to where the problem occurred. The browse path is located above the Image viewer window. For example Italy, Toscana, Civil Registration (State Archive), 1808-1923 > Arezzo > Agna > Morti 1814 (Registro 339) > Image 3 of 4.
- If you are reporting a technical issue: please include your operating system and browser, such as Windows 7 and Internet Explorer.
Your assistance will help ensure that future revisions will be considered.
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