Russia, Tver Church Books (FamilySearch Historical Records)/Known Issues
| This page was created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems.
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Question #1: I get a message “Image not available” even after I have registered and signed in. Why can’t I view these images?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from this collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints).
FamilySearch, however, has other resources which are available to all researchers. These online records, and many others for this area, are available on microfilm which may be ordered for viewing into the nearest FamilySearch Center. You will find instructions in the Wiki article Ordering Microfilm and Microfiche. It is best that you check with your local FamilySearch Center about whether they can receive the films if you order them.
Another resource to visit is the Genealogical Research Community. Go to the link to register, and then scroll down to Russia. There are two communities, one for English and one for Russian.
If you have an LDS account and are not able to view the images after signing in, it may be due to a registration problem and not an image problem. Please call 866-406-1830 in the United States or contact patron services at email@example.com. Please include a brief description of the problem, and steps taken so far to resolve the issue.
Question #2: When searching Russia Tver Church Books, 1722-1918 Тверь (Tver) > Бежецк (Bezhetsk) > Бежецк > (уезд) (Bezhetsk (County)) > 1814 Vol. 15463 Births, marriages, deaths (Рождения, бракосочетания, смерти) and 1828 Vol. 15304 Births, marriages, deaths (Рождения, бракосочетания, смерти), where are the rest of the images?
Answer #2: These two groups of records each come from two films. The films for the first part of the registers were published, but the films for the second part were not. Until the second part of the film is published, these films can be ordered from the Catalog to a FamilySearch Center near your home by following Ordering Microfilm or Microfiche. The two films numbers for the films that are not online are:
- 1814 Vol. 15463 Births, marriages, deaths (Рождения, бракосочетания, смерти) is film 2267626 Item 1
- 1828 Vol. 15304 Births, marriages, deaths (Рождения, бракосочетания, смерти) is film 2039263 Items 1 - 2
If you encounter additional problems with this collection, feel free to report them at firstname.lastname@example.org. Please include the following information:
- If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
For example: Russia Tver Church Books, 1722-1918 > Псков >Торопец > Золвий >1909 Vol. 350 Marriages, deaths (Бракосочетания, смерти) >Image 2 of 23
- If you are reporting a technical issue: please include your operating system and browser version, such as Windows 7 and Internet Explorer.
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