Difference between revisions of "Italy, Napoli Civil Registration, State Archive (Family Search Historical Records)/Known Issues"
m (moved Italy, Napoli Civil Registration (Family Search Historical Records)/Known Issues to Italy, Napoli Civil Registration, State Archive (Family Search Historical Records)/Known Issues)
Revision as of 03:51, 15 March 2014
| This page was created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems.
If you wish to comment, please visit the talk page to post your comments.
NOTE: Those who have not previously been able to access this collection, now have a third option for finding the images for which they are searching. When you attempt to view the images, you will be presented with a window with a list of options about how you can obtain access to the desired image. By clicking on the hyperlink “Il Portale Antenati,” you will be redirected to the URL which corresponds to the specific collection of browse-only images you have been searching. Each collection will have its own link.
Unfortunately, you will leave FamilySearch.org and will be taken to a different site (where fees may apply), and you will need to re-browse the collection from scratch to find the desired images.
Question #1: When I try to search this collection and view the images I get a message that the images are not available. How may I view the images?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the Italy, Messina, Civil Registration (State Archive), 1820-1865 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at firstname.lastname@example.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.
Question #2: Even when I am signed in, I cannot always view images, but get a message that the images are not available. Is there a way to view these records?
Answer #2: Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.
If any record on a digital folder contains images that fall within these cut-off dates, they may not be viewed. For example, if birth records that fall within the last 100 years are on the film, the entire digital folder is restricted.
The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.
Question #3: When searching for an image, I only found the bottom part of it, the top 2/3 of the image was not there.
Answer #3: If you look at the previous image, the top part of the image is attached to the bottom of that image. The image was not cropped correctly. The work around is to use both images until it can be repaired.
Question #4: When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?
Answer #4: There is a no print/no save restriction with these collections at the request of the record custodians.
If you encounter additional problems with this collection, feel free to report them to email@example.com Please include the following information:
- If searching a specific collection: please include the name of the collection; include all search criteria used, including name, event, dates and places.
- When browsing this collection: please include full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
For example:Continental Europe > Italy, Napoli, Civil Registration (State Archive), 1809-1865 > Arenella > Diversi 1812.
- If you are reporting a technical issue: please include your operating system and browser, such as Windows XP and Internet Explorer.
Your assistance will help ensure that future revisions will be considered.
Return to the Italy, Napoli, Civil Registration (State Archive) (FamilySearch Historical Records) Learn More page.
Return to the Italy, Napoli, Civil Registration (State Archive), 1809-1865 collection at FamilySearch.org.