Difference between revisions of "Russia, Tver Poll Tax Census, Revision Lists (FamilySearch Historical Records)/Known Issues"

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== <center>Known Issues</center> ==
 
== <center>Known Issues</center> ==
  
'''Question''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view these images?<br>'''Answer''': The Russia Tver Poll Tax Census (Revision lists), 1744-1874 is a restricted image collection. FamilySearch has rights to publish images online to users from the sponsoring organization only (The Church of Jesus Christ of Latter-day Saints).  
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'''Question #1''': I get a message “Image not available” even after I have registered and signed in. Why can’t I view these images?<br>'''Answer #1''': The Russia Tver Poll Tax Census (Revision lists), 1744-1874 is a restricted image collection. FamilySearch has rights to publish images online to users from the sponsoring organization only (The Church of Jesus Christ of Latter-day Saints).  
  
FamilySearch, however, has other resources which are available to all researchers. These online records, and many others for this area, are available on microfilm, which can be ordered for viewing into the nearest [https://familysearch.org/locations FamilySearch Center]. For instructions on ordering Microfilm see: [[Ordering Microfilm or Microfiche|Ordering Microfilm or Microfiche]].<br>Another resource is to visit the [https://www.facebook.com/pages/Russia-Genealogy-Research-Community/271834032871307 Russia Genealogy Research Community] on Facebook, where you can collaborate with other researchers.<br>If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
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FamilySearch, however, has other resources which are available to all researchers. These online records, and many others for this area, are available on microfilm, which can be ordered for viewing into the nearest [https://familysearch.org/locations FamilySearch Center]. For instructions on ordering Microfilm see: [[Ordering Microfilm or Microfiche|Ordering Microfilm or Microfiche]].<br>Another resource is to visit the [https://www.facebook.com/pages/Russia-Genealogy-Research-Community/271834032871307 Russia Genealogy Research Community] on Facebook, where you can collaborate with other researchers.
  
*If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp;&nbsp;For example: Russia Tver Poll Tax Census (Revision lists), 1744-1874 &gt; Москва &gt; Клин (уезд) &gt; 1782 vol 1221 &gt; Image 20 of 68.  
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'''Question #2''': When I search for volumes 70 and 71 in this collection, why are they not there, but Volumes 69 and 72 are there?<br>'''Answer #2''': Volumes 70 and 71 are missing from this collection, both online and through the Catalog. In addition there are other volumes missing. What we have is listed in the online titles and in the Catalog.
*If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
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*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.&nbsp;&nbsp;&nbsp;<br>For example: '''Russia Tver Poll Tax Census (Revision lists), 1744-1874 &gt; Москва &gt; Клин (уезд) &gt; 1782 vol 1221 &gt; Image 20 of 68'''.  
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*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
  
 
<br>Your assistance will help ensure that future revisions will be considered.  
 
<br>Your assistance will help ensure that future revisions will be considered.  
  
Return to the [[Russia, Tver Poll Tax Census, Revision Lists (FamilySearch Historical Records)|Russia, Tver Poll Tax Census, Revision Lists (FamilySearch Historical Records)]] Learn More page.<br>Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1929530 Russia Tver Poll Tax Census (Revision lists), 1744-1874] collection at FamilySearch.org.
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Return to the [[Russia, Tver Poll Tax Census, Revision Lists (FamilySearch Historical Records)|Russia, Tver Poll Tax Census, Revision Lists (FamilySearch Historical Records)]] Learn More page.<br>Return to the [https://www.familysearch.org/search/collection/show#uri=http://www.familysearch.org/searchapi/search/collection/1929530 Russia, Tver Poll Tax Census, (Revision lists), 1744-1874] collection at FamilySearch.org.

Revision as of 19:08, 9 January 2013



Known Issues

Question #1: I get a message “Image not available” even after I have registered and signed in. Why can’t I view these images?
Answer #1: The Russia Tver Poll Tax Census (Revision lists), 1744-1874 is a restricted image collection. FamilySearch has rights to publish images online to users from the sponsoring organization only (The Church of Jesus Christ of Latter-day Saints).

FamilySearch, however, has other resources which are available to all researchers. These online records, and many others for this area, are available on microfilm, which can be ordered for viewing into the nearest FamilySearch Center. For instructions on ordering Microfilm see: Ordering Microfilm or Microfiche.
Another resource is to visit the Russia Genealogy Research Community on Facebook, where you can collaborate with other researchers.

Question #2: When I search for volumes 70 and 71 in this collection, why are they not there, but Volumes 69 and 72 are there?
Answer #2: Volumes 70 and 71 are missing from this collection, both online and through the Catalog. In addition there are other volumes missing. What we have is listed in the online titles and in the Catalog.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

  • If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.   
    For example: Russia Tver Poll Tax Census (Revision lists), 1744-1874 > Москва > Клин (уезд) > 1782 vol 1221 > Image 20 of 68.
  • If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.


Your assistance will help ensure that future revisions will be considered.

Return to the Russia, Tver Poll Tax Census, Revision Lists (FamilySearch Historical Records) Learn More page.
Return to the Russia, Tver Poll Tax Census, (Revision lists), 1744-1874 collection at FamilySearch.org.