Template talk:Please contact the Support Team

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Revision as of 08:23, 8 February 2011 by Cottrells (talk | contribs) (moved Template talk:Please contact a Sysop to Template talk:Please contact the Support Team: move to reflect change in wording)

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Category and possible name change

Can we add a category to this template? Or something that would make it easier to find. I needed to find this template today and it took some time because I couldn't remember the name of the template. The template is part of maintenance and tracking. It's also related to the adopt-a-page feature. I'm just trying to solve a few needs at once by suggesting a category be added. Maybe there are better or other options to incorporate for further improvement of this template.

Another concern I have is the use of the term "sysop" in addition to "administrator". Are they both the same thing or same role in the wiki? Can we have one term instead of two? Can we change this template to "please contact an administrator" ?

--Fran 21:03, 28 December 2010 (UTC)

New Contact Person

Wilma is no longer serving in this position to manage roles related to wiki moderators. The request should be sent to the support team. To do so, the user can click on the "Help" option that appears at the top of the FamilySearch screen. Next, click on the option to "Contact FamilySearch" and choose the option to either call or send an e-mail. The e-mail option is the preferred way to contact support for user role changes in the wiki. The URL for sending this e-mail is https://help.familysearch.org/help/?wicket:bookmarkablePage=:org.familysearch.help.helpcenter.page.OpenCase -So my question is: Can the link in this template be changed so that it automatically opens this e-mail form? Thanks, --Fran 21:59, 1 February 2011 (UTC)

Yes this template can be changed so that the link given above is used. Given this what is the best name/term to be used in the wording Sysop or Adminstrator or Support Team? --Steve 23:04, 1 February 2011 (UTC)
I'm not sure, but we need Janell to weigh in on this. Thanks for your help. =Fran 15:58, 2 February 2011 (UTC)