Ukraine, Kyiv Orthodox Consistory Church Book Duplicates (FamilySearch Historical Records)/Known Issues
| This page was created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems.
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Question #1: When I try to search this collection and view the images I get a message that the images are not available. How may I view the images?
Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org.
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at firstname.lastname@example.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.
Question #2: When I go to print or save an image, the buttons are gray and it will not let me either print or save. Is there a way I can print and/or download from this collection?
Answer #2: There is a no-print/no-save restriction with these collections at the request of the record custodians.
If you encounter additional problems with this collection, feel free to report them at email@example.com. Please include the following information:
- If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
For example: Ukraine, Kyiv Orthodox Consistory Church Book Duplicates, 1840-1845> ВасильковАнтоновка > Крестовоздвиженская церковь > 1840 vol 1957a Births, marriages, deaths (Рождения, бракосочетания, смерти) > Image 12 of 35.
- If you are reporting a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
Your assistance will help ensure that future revisions will be considered.
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